Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikki Houliston

Waikanae,WGN

Summary

Resourceful Merchandiser known for high productivity and efficient task completion. Possess specialized skills in inventory management, trend analysis, and visual merchandising. Excel in communication, adaptability, and problem-solving to meet and exceed retail objectives. Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

Overview

18
18
years of professional experience

Work History

Merchandiser

Coca Cola European Partners
Kapiti, Wellington
03.2025 - Current
  • Organized displays according to company standards and specifications.
  • Performed regular price checks on select items throughout the store location.
  • Assisted customers with locating desired items within store locations.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Built product displays and placed appropriate signage for merchandise.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.

Small Business Owner

Self Employed
Kapiti, Wellington
01.2019 - 02.2025
  • Participated in local community activities to promote the brand's visibility and reputation.
  • Negotiated contracts with vendors, suppliers and customers.
  • Oversaw daily operations of small business including customer service and financial management.
  • Implemented efficient processes for ordering inventory and tracking deliveries.
  • Analyzed market trends to inform product offerings and pricing decisions.
  • Developed business plans and strategies to grow small business.
  • Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Researched similar businesses to determine competitive advantages.
  • Oversaw financial activities, including budgeting, forecasting, and accounting to ensure fiscal health.
  • Established and maintained relationships with suppliers, clients, and other business partners.
  • Planned and executed promotional events to generate interest and increase sales.

Baker

New World Kapiti
Kapiti, wellington
03.2017 - 07.2018
  • Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
  • Inspected finished products before packaging them up for sale.
  • Followed food safety guidelines while preparing all food items.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Measured out ingredients accurately to ensure consistent product quality.
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Decorated cakes with icing, sprinkles and other edible decorations.
  • Packaged finished products into boxes or containers for delivery or sale in store.
  • Stocked shelves with freshly-baked goods throughout the day as needed.
  • Rotated stock as needed to keep freshness intact.
  • Designed appealing product displays to maintain unique presentation.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Manager

Macs Fish
Kapiti, Wellington
09.2015 - 02.2017
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Provided leadership during times of organizational change or crisis situations.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Customer Service Representative/Deli Clerk

Moore Wilson
Wellington , Wellington Central
11.2011 - 08.2015
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Opened store daily and ensured all safety protocols were followed.
  • Performed price changes on merchandise according to company standards.
  • Ensured compliance with health codes regulations by maintaining food safety standards in designated areas.
  • Operated cash registers accurately and efficiently during peak hours of business.

Salesperson/Admin/Insurance Customer Service Representative

Noel Leeming
Wellington , Wellington Central
08.2007 - 11.2011
  • Assisted customers in selecting appropriate products or services for their needs.
  • Monitored inventory levels and placed orders as needed.
  • Educated customers about products and services offered by the company.
  • Provided personalized service to build relationships with customers.
  • Resolved customer complaints promptly and efficiently.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Developed key customer relationships to increase sales.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Recognized security risks to properly handle situations.
  • Operated register, handled cash and processed credit card transactions.

Education

Paraparaumu College
Kapiti, NZ
12-2007

Careers Acadamy
Online

Skills

  • Visual merchandising
  • Inventory management
  • Customer assistance
  • Brand promotion
  • Effective communication
  • Time management
  • Conflict resolution

Timeline

Merchandiser

Coca Cola European Partners
03.2025 - Current

Small Business Owner

Self Employed
01.2019 - 02.2025

Baker

New World Kapiti
03.2017 - 07.2018

Manager

Macs Fish
09.2015 - 02.2017

Customer Service Representative/Deli Clerk

Moore Wilson
11.2011 - 08.2015

Salesperson/Admin/Insurance Customer Service Representative

Noel Leeming
08.2007 - 11.2011

Paraparaumu College

Careers Acadamy

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Nikki Houliston