Penelope Lockwood
Auckland,AUK
Summary
A seasoned Duty Manager at Four Square Mount Eden, I excel in customer service and time management, significantly enhancing operational efficiency and client satisfaction. My expertise in staff training and development, coupled with a strong focus on professionalism and integrity, has fostered a positive work environment and loyal customer base.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
10
10
years of professional experience
Work History
Duty Manager
Four Square Mount Eden
01.2023 - 12.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Head Barista
Four Square Mount Eden
01.2023 - 12.2024
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the caf.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
Cook
Four Square Mount Eden
01.2023 - 12.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Barista
Edenspresso
08.2021 - 01.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
Pick Packer
Produce Company
02.2019 - 07.2021
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
- Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
- Expedited warehouse operations during peak periods by staying flexible with work hours and assisting colleagues in completing high-priority tasks.
- Strengthened warehouse operations by cross-training in various roles, providing backup support during employee absences or high-volume periods.
Junior Chef
Union Post
08.2016 - 11.2018
- Adapted quickly to new recipes, techniques, and equipment changes within the kitchen environment.
- Implemented time management strategies to ensure that each dish was prepared accurately and served promptly.
- Provided excellent customer service when interacting with guests during special requests or dietary restrictions inquiries.
- Expanded culinary skills through continuous learning opportunities, attending workshops and industry events as available.
- Streamlined meal preparation processes by organizing ingredients and equipment, allowing for faster service times during peak hours.
- Performed regular equipment maintenance checks, identifying issues early on, and taking appropriate action to prevent downtime and loss of productivity.
- Contributed to a positive working environment by fostering effective communication among team members.
- Ensured proper rotation of stock items based on expiration dates to maintain freshness and minimize waste.
- Maintained high standards of cleanliness and sanitation in all work areas, ensuring compliance with health regulations.
Kitchen Hand
Union Post
08.2016 - 11.2018
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Bar Attendant
Kohi Cafe/Bar
01.2015 - 10.2018
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Learned how to make wide variety of mixed drinks.
Education
High School Diploma -
Selwyn College
Kohimarama, NZ11-2000
Skills
- Customer service
- Customer service focus
- Time management
- New employee training
- Team supervision
- Attention to detail
- Cash management
- Staff training and development
- Relationship building
- Professionalism and integrity
- Written and oral communication
- Customer communication
Timeline
Duty Manager
Four Square Mount Eden
01.2023 - 12.2024
Head Barista
Four Square Mount Eden
01.2023 - 12.2024
Cook
Four Square Mount Eden
01.2023 - 12.2024
Barista
Edenspresso
08.2021 - 01.2022
Pick Packer
Produce Company
02.2019 - 07.2021
Junior Chef
Union Post
08.2016 - 11.2018
Kitchen Hand
Union Post
08.2016 - 11.2018
Bar Attendant
Kohi Cafe/Bar
01.2015 - 10.2018
High School Diploma -
Selwyn College
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