Jacqueline Maniago
54a Mount Roskill
Summary
Dedicated Health Care Assistant experienced in delivering quality patient care and supporting daily living activities. Skilled in patient communication and health education, ensuring a safe environment. Contributed to effective teamwork, enhanced patient morale, and improved office efficiency.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Experience Specialist
Tesla Nz
Mangere
06.2026 - Current
- Assisted customers with inquiries about products and services.
- Provided technical support for Tesla products and software.
- Gathered customer feedback to improve service quality.
- Maintained up-to-date knowledge of Tesla's offerings and features.
- Engaged with customers through various communication channels effectively.
- Participated in cross-functional meetings to discuss customer experience strategies.
- Managed time efficiently to respond to customer inquiries in a timely manner.
Health Care Assistant
Edmonton Meadows Rest Home
Henderson
03.2026 - 06.2026
- Assisted residents with daily living activities and personal care needs.
- Supported nursing staff in administering medication and monitoring health conditions.
- Maintained cleanliness and organization of resident living areas and communal spaces.
- Communicated effectively with residents, families, and healthcare team members.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Prepared beds and equipment for use by healthcare professionals.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Dispatcher Office Assistant
Linfox Nz
Mangere
09.2023 - 02.2025
- Coordinated dispatch operations to ensure timely delivery of goods.
- Utilized logistics software to track shipments and update schedules.
- Maintained accurate records of inventory and dispatch activities daily.
- Assisted in resolving transportation issues and customer inquiries promptly.
- Organized and maintained filing systems for documents related to the dispatch office.
- Monitored radio communications between drivers, supervisors and dispatchers.
- Scheduled appointments for vehicle inspections, repairs or servicing as needed by dispatchers.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted with set up for social events and food deliveries.
Customer Service Representative
Alorica Philippines
Angeles
10.2019 - 11.2022
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and updated information accurately.
- Collaborated with team members to enhance service delivery.
- Handled escalated complaints with professionalism and care.
- Provided product information and guidance to customers promptly.
- Participated in training sessions to improve service skills and knowledge.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted available products and services to customers during service, account management and order calls.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Contacted customers about potential service upgrades, new services and account changes.
Education
Bachelor of Science - Education
Holy Cross College
Sta Ana, Pampanga 06.2012 - 04.2016
Skills
Dedicated Health Care Assistant experienced in delivering quality patient care and supporting daily living activities Skilled in patient communication and health education, ensuring a safe environment Contributed to effective teamwork, enhanced patient morale, and improved office efficiency
Dedicated Health Care Assistant experienced in delivering quality patient care and supporting daily living activities Skilled in patient communication and health education, ensuring a safe environment Contributed to effective teamwork, enhanced patient morale, and improved office efficiency
Certification
- Caregiving
Timeline
Customer Experience Specialist
Tesla Nz
06.2026 - Current
Health Care Assistant
Edmonton Meadows Rest Home
03.2026 - 06.2026
Dispatcher Office Assistant
Linfox Nz
09.2023 - 02.2025
Customer Service Representative
Alorica Philippines
10.2019 - 11.2022
Bachelor of Science - Education
Holy Cross College
06.2012 - 04.2016