Nikolao Simone
Nelson
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technician
Bowater Toyota
02.2017 - Current
- Inspected and tested machinery to detect malfunctions.
- Performed equipment diagnostics to recommend corrective actions for operational problems.
- Documented service and installation actions by completing forms and reports.
- Tested automotive systems including fuel injection systems, cooling systems, exhaust systems and transmissions using various testing devices.
- Inspected vehicle systems including brakes, steering, suspension, engine components, heating, cooling systems and transmission assemblies.
- Checked fluid levels regularly in order to prevent any kind of malfunctioning.
- Maintained accurate records of all work performed on customer vehicles in accordance with dealership guidelines.
- Performed preventative maintenance such as oil changes, brake jobs, tire rotations and other related services.
Service Manager
Asco Motors
07.2013 - 03.2016
- Oversee the Service and Panel operation with 21 staff under my supervision.
- Oversaw hiring and training procedures for new personnel to confirm smooth onboarding.
- Provided exceptional customer service to ensure satisfaction and loyalty.
- Resolved customer complaints quickly and effectively.
- Collaborated with other departments in order to increase the effectiveness of customer support initiatives.
- Developed strategies for improving operational efficiency, resulting in cost savings and increased revenue.
- Monitored progress of ongoing projects and determined necessary steps.
- Delegated tasks to employees to effectively complete projects.
Education
Automotive Engineering Grade 2
University of Samoa
1991
Skills
- Issue Resolution
- Maintenance and Repair
- Power Tools and Equipment
- Attention to Detail
Certification
- Electrical Systems Certificate
- Engine Management Certificate
- Diesel Engine Certificate
- Diagnosis Master Tech Certificate
- Managment Course
Languages
Samoan
Native or Bilingual
Timeline
Technician
Bowater Toyota
02.2017 - Current
Service Manager
Asco Motors
07.2013 - 03.2016
Automotive Engineering Grade 2
University of Samoa
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