Nikole Anderson
Palmerston North
Summary
I am currently on maternity leave and keen to organise a new job for my future. I have recently stepped down as Venue Manager of Hilltop. Establishing and setting up a Bar has always been a dream of mine and now that I have achieved this goal I would love to come back to FMG
When I heard that FMG has changed how they process claims and that claims are now a mixture of lodgement and consultant I knew that I would be perfect for the role
Please give me a call or flick me an email
Overview
7
7
years of professional experience
Work History
Venue Manager
George Hospitality Group
05.2023 - Current
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Advised clients on recruitment strategies, ensuring the selection of high-performing team members to drive company success.
Claims Consultant
FMG
07.2021 - 05.2023
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Resolved complex claims, utilizing knowledge of policy coverage and industry regulations.
- Negotiated favourable settlements for clients, maintaining a high success rate in claim resolutions.
- Enhanced client satisfaction by providing timely updates on claim status.
Bar Manager
George Hospitality Group
12.2017 - 07.2021
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
Education
High School Diploma -
Freberg High School
Palmerston North, NZ11-2017
Skills
- Financial management
- KPI tracking
- Vendor management
- Recruitment
- Facility oversight
- Product promotion
- Health and safety compliance
- Staff Management
- Training management
- Employee motivation
Poupou Huia Te Reo 1 (Begin Study Part Time in Feb)
Maori Language Course
Timeline
Venue Manager
George Hospitality Group
05.2023 - Current
Claims Consultant
FMG
07.2021 - 05.2023
Bar Manager
George Hospitality Group
12.2017 - 07.2021
High School Diploma -
Freberg High School
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