Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
References
Hobbies and Interests
Timeline
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NIKORA FOX

Hamilton,New Zealand

Summary

Knowledgeable and dedicated customer service professional with extensive experience Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Woolworths Supermarket
07.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained up-to-date knowledge of product and service changes.

Survey Insight Land Surveyor (Chainmen)

Survey Insight
01.2022 - 05.2023
  • Working on subdivisions, Boundary placements, Topographical surveys, Redef surveys, GPS surveys.
  • Used Trimble and AutoCAD to create detailed maps from raw field data.
  • Conducted topographic surveys to assist in the design of infrastructure improvements.
  • Improved land survey accuracy by implementing advanced GPS and GIS technologies.
  • Set up precise measurement and control equipment.
  • Measured and marked property lines and key topographic features.
  • Followed local, regional and national guidelines for land surveying.

BUNNINGS TRADE: Customer Services

Bunnings Warehouse
01.2019 - 12.2022
  • Specialised in the Lighting Department.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Collaborated with team members to achieve monthly sales targets through upselling strategies.
  • Participated in ongoing professional development opportunities aimed at enhancing skills pertinent to the role of Customer Services Officer.
  • Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.

Education

NCEA Level 3 -

St Patrick's College
01.2021

Skills

  • Full Driver’s License
  • Programming Technology
  • First Aid
  • Te Reo Māori
  • Customer Service
  • Customer Relations
  • Active Listening
  • Problem-solving abilities
  • Payment Processing
  • Client Relations

Accomplishments

  • SENIOR A Basketball Regional Tournament (2021)
  • SENIOR REGIONAL VOLLEYBALL TOURNERMENT (2019, 2020, 2021) SENIOR NATIONAL VOLLEYBALL TOURNERMENT (2019, 2021) Palmerston North Volleyball Regional Reps (2020, 2021) under 19s Wellington volleyball team Volleyball Regional Reps (2019) - Under 16s Wellington volleyball team Junior regional volleyball tournament (2018) – Represented at NZ Nationals tournament in Auckland. Open water diving certification (2018) - Trained and certified by the NZ Police dive squad

Volunteer Experience

02/01/19, Present, Wolves Volleyball, Senior C Basketball Coach, Senior A Basketball, Junior Volleyball Coach, Senior A Volleyball, Captain of Ultimate Frisbee team

References

  • RYAN PATTERSON, Survey Insight, Ryan@surveyinsight.co.nz
  • CHRISTINE SIOLO, Bunnings Warehouse, WellingtonCentralMGR@bunnings.co.nz

Hobbies and Interests

  • Sports
  • Coaching
  • Spear fishing
  • Volleyball
  • Basketball
  • Rugby
  • Golf
  • Music

Timeline

Customer Service Representative

Woolworths Supermarket
07.2023 - Current

Survey Insight Land Surveyor (Chainmen)

Survey Insight
01.2022 - 05.2023

BUNNINGS TRADE: Customer Services

Bunnings Warehouse
01.2019 - 12.2022

NCEA Level 3 -

St Patrick's College

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NIKORA FOX