Nilesh Lokhande
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
6
6
years of professional experience
Work History
Customer Service Sales Representative
Cobb & Co
06.2022 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Informed customers of sales and promotions to build customer base, boost traffic, and increase customer loyalty.
Customer Service Representative
The Junction Eatery
10.2020 - 06.2022
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Operations Manager
Orritel
01.2018 - 12.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
Education
Hotel Management
NZMA
Auckland, NZ11.2021
Skills
- Incoming Call Management
- Sales Quota Achievement
- Sales Techniques
- Customer Complaint Resolution
- Account Management
- Business Growth and Retention
- Upselling
- Customer Needs Assessment
Hobbies
- Cooking
- Traveling
- Dancing
Timeline
Customer Service Sales Representative
Cobb & Co
06.2022 - Current
Customer Service Representative
The Junction Eatery
10.2020 - 06.2022
Operations Manager
Orritel
01.2018 - 12.2019
Hotel Management
NZMA
Similar Profiles
Tessa MalthusTessa Malthus
Shift Leader at Cobb & CoShift Leader at Cobb & Co
Trebla GrayTrebla Gray
Interrelated Special Education Teacher at Cobb County School District, South Cobb High SchooInterrelated Special Education Teacher at Cobb County School District, South Cobb High Schoo
Lauren BosticLauren Bostic
Interim English Department Chair Consultant at Cobb County School District, South Cobb HighInterim English Department Chair Consultant at Cobb County School District, South Cobb High
Davion JenningsDavion Jennings
Customer Service Sales Representative at Lowe’s Home Improvement StoreCustomer Service Sales Representative at Lowe’s Home Improvement Store
Karissa WoodyKarissa Woody
Customer Service Sales Representative at Larry Joe Taylor FestivalCustomer Service Sales Representative at Larry Joe Taylor Festival