Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organisational objectives.
Hi, I’m
Nileshni Singh
Auckland ,New Zealand
Summary
Overview
18
years of professional experience
Work history
Geodis New ZealandAuckland, New Zealand
Control Tower Manager Customs
2022.05 - Current (4 education.years_Label & 1 education.month_Label)
Job overview
- Manage the input of orders into Cargowise and the essential follow-up of the orders with GEODIS
overseas offices, subsidiaries and agents thereof. - Ensuring that customs clearance and Geodis destination functions are completed as per customer
KPI’s and shipment incoterms. - Ensure all customs entries are accurate and are in accordance with the Customs & Excise Act.
- Coordinated and controlled all client processes, ensuring shipments were cleared and delivered on time and within budget.
- Directed and motivated 3 team members
- Held team meetings to discuss our customs workflow and vision while allowing team members to give ideas and suggestions.
- Oversaw continuous improvement initiatives to drive gains in quality, flow and output.
- Established and adjusted work procedures to meet clients schedules, delivering output to deadlines.
- Assessed and trained personnel for promotion within the team
- Communicated company philosophies and policies, demonstrated work routines and documented performance.
- Implemented changes in working conditions, equipment and tools to improve workflow, efficiency and team member safety.
- Coached employees in developing and achieving individual performance goals.
- Created and implemented cost controls and other expense reduction measures.
- Coordinated and controlled all customs workflow in the team
- Liaising with shipping lines, overseas GEODIS offices and agents, freight forwarders, carriers, current
clients and prospective clients. - In cooperation with AKL Senior Management, the achievement of budget
- Process improvement, cutting waste in process to improve efficiency
Burnard International Auckland , New Zealand
Customs Broker
2021.12 - 2023.05 (1 education.year_Label & 5 education.months_Label)
Job overview
- Maintained faultless attention to accuracy in discrepancy spotting, avoiding wider business impacts.
- Ensured documentation and entries were processed accurately and swiftly, aiding smooth-running customs clearance.
- Managed appropriate customs clearance of varied product .
- Performed additional administrative duties relating to shipments and suppliers such as provided detailed information for the product requirements.
- Manually entered entries with precision and efficiency for accurate customs records.
- Enabled smooth flows of clients products across international borders, complying with customs and MPI regulatory requirements.
- Followed correct customs clearance procedures for exporting and importing goods.
- Maintained shipping records and accounting files covering clients shipping to and from over various destinations.
- Coordinated and resolved shipping details
- Classified goods by type of item and fee or tariff groups using correct system.
- Stayed current on rules for multiple shipping locations to expertly coordinate required paperwork.
Emo Trans NZ Ltd Auckland , New Zealand
Operations Manager
2018.01 - 2021.11 (3 education.years_Label & 10 education.months_Label)
Job overview
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Reduced operations costs and headcounts to significantly increase department profitability.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Supported company growth by working constructively with sales team members, generating new business opportunities.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Analysed financial data to track and achieve budget targets.
- Negotiating/conducting meetings for rates and service requirements with shipping lines, coloaders
and agents for import and export of air and sea freight shipments, same with local
transport and courier companies - Placing, monitoring and managing orders and bookings with agents, shipping lines and coloaders
for import and export shipments - Ensuring compliance for export/import clearance: DG certs, MSDS’s, fumigation certification,
alcohol percentage certification, RMP certs, Firearm licenses and Police clearance, applying for
CCD and CSC code when required, Customs clearance for in house clients and DAP/DDP
shipments, applying for Apply MPI clearance when required, AOG clearance - Company accounts and managing company P&L
- Organising export loading and pre-advice for trucking companies including submitting exports
documents and customs CEDO to required parties - Examined problem-solving strategies, highlighting development opportunities to improve organisational operations.
Bollore Logistics Auckland , New Zealand
Customs Broker and Imports Coordinator
2015.09 - 2017.12 (2 education.years_Label & 3 education.months_Label)
Job overview
- Processing key account shipments from start to finish; processing import files, customs
clearance, arranging FCL delivery and billing of client destination and disbursement charges - Handled day-to-day import and export activity with freight forwarders, maintaining outstanding levels of accuracy.
- Checking Health and Zoo certification for all perishable shipments and managing MPI release
- Apply for NZFSA permit number for clients importing food products
- Fostered positive relationships with clients, carriers and customers officials to swiftly resolve problems.
- Negotiated multi-stage transport services for international shipments.
- Followed correct customs clearance procedures for exporting and importing goods.
- Send arrival notice and charges for the handover shipments to nominated brokers and final
close the shipment after the costing is done and draft invoice is signed off - Compiling Sin FAK on weekly basis and apply for MPI release and do clearance for internal
clients - Quotation for DAP/ DDP clients - doing classification for products and providing rates
- Finalising profit and loss for all shipments and billing invoices for month end
Panalpina Worldwide Auckland , New Zealand
Ocean Sea Freight Operator
2011.07 - 2015.08 (4 education.years_Label & 1 education.month_Label)
Job overview
- Helped clients navigate complex international shipping systems, comply with regulations and avoid shipping delays.
- Monitoring daily pre alert documents from Panalpina Origin offices and Agents .Processing daily sea freight reports.
- Follow up with shipping and co-loaders and/or overseas offices for transshipment details and
update the system accordingly - Track vessel arrival and original document release with the carrier
and ensure all documents are in place such as bill of lading, commercial invoices, packaging list and
Quarantine declaration for FCL, prior to vessel arrival. - Once correct vessel details are obtained send out arrival notification to client and promptly invoice customers as per agreed rates.
- Check and process all shipping line and co-loaders invoices against agreed rates and approve
for payment - Prepare and complete calculative gross profit for all shipments
- Process claims for any damage container / cargo upon notification
UTI Freight and Customs / DSV Global Auckland , New Zealand
Customs Broker
2007.01 - 2011.06 (4 education.years_Label & 5 education.months_Label)
Job overview
- Processing all LCL shipments for clients coming from throughout the world
- Monitoring documents from origin office confirm receipt, print and sort them out accordingly
- Compiling shipments in the system and check all transshipments details and update files
- Ensured documentation and entries were processed accurately and swiftly, aiding smooth-running customs clearance.
- Once correct routing vessel details received, update the system and send out arrival notice to
relevant notifying party - Compiling entries for customs and MPI submission
- Processing MPI and Health Permit application
- Liaising with NZ Customs and MPI on daily basis
- Classifying products for clients with Senior brokers to gain further knowledge
- Arranging deliveries once shipment is cleared
- Enter Co-loaders / shipping line and origin charges against each job
- Monthly billing
Toll Global Forwarding Auckland , New Zealand
Import Operator
2005.06 - 2007.01 (1 education.year_Label & 7 education.months_Label)
Job overview
- Handling imports sea freight from South East Asia trade lane including Malaysia, Indonesia,
Philippines, Taiwan - Receiving shipments documents from various agents for different shipments
- Sorting out documents and confirm receipt to agents also checking for any missing docs and
requesting for from the agent. - Processing documents accordingly into the system for LCL, FCL, FAK
- Checking Transshipment details from shipping line and Co-loaders and updating the system
once vessel details are confirmed - Prepare manifest for FAK containers and sending relevant documents to MAF for clearance and
apply for BACC - Send arrival notice and charges to relevant consignee / notify party and customs broker by
email, fax and mail - Arrange for container pick with the transport company from wharf to Toll Global’s ATF and
providing them all relevant information on pick and de-hired point - Ensure that all FCL and FAK gets pre-cleared from Line hold / MAF and Customs
- Compiling all relevant documents for container unpack and forwarding to Toll Global warehouse
- Processing documents for customs clearance for all company clients and enter invoices for all
broker deferred account in the system for payment - Costing shipping line charges and co-loaders invoice in the system
- Compiling outturn report for all FAK containers and send them to relevant clients and update the
system - Claims report for any damage or pillage cargo
- Weekly and month end billing
- Handling any client queries and providing client with information regarding there shipments
Education
NZ Customs Brokerage and Freight Forwarding Auckland
Certificate of Higher Education from Customs Brokerage
University overview
University Of the South Pacific Suva
Diploma of Higher Education from Industrial Lab Technology
University overview
Skills
- Customs Compliance
- Logistics
- HTS
- Operations oversight
- Performance development planning
- Coaching leadership
- Key accounts and territory management
Languages
English
Advanced
Timeline
Control Tower Manager Customs
Geodis New Zealand
2022.05 - Current (4 education.years_Label & 1 education.month_Label)
Customs Broker
Burnard International
2021.12 - 2023.05 (1 education.year_Label & 5 education.months_Label)
Operations Manager
Emo Trans NZ Ltd
2018.01 - 2021.11 (3 education.years_Label & 10 education.months_Label)
Customs Broker and Imports Coordinator
Bollore Logistics
2015.09 - 2017.12 (2 education.years_Label & 3 education.months_Label)
Ocean Sea Freight Operator
Panalpina Worldwide
2011.07 - 2015.08 (4 education.years_Label & 1 education.month_Label)
Customs Broker
UTI Freight and Customs / DSV Global
2007.01 - 2011.06 (4 education.years_Label & 5 education.months_Label)
Import Operator
Toll Global Forwarding
2005.06 - 2007.01 (1 education.year_Label & 7 education.months_Label)
NZ Customs Brokerage and Freight Forwarding
Certificate of Higher Education from Customs Brokerage
University Of the South Pacific
Diploma of Higher Education from Industrial Lab Technology