Summary
Overview
Work History
Education
Skills
Timeline
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Niloofar Palizdar

Auckland,AUK

Summary

Proven leader in retail and administrative settings, notably at Chemist, where I leveraged inventory management and exceptional problem-solving abilities to enhance store efficiency and customer satisfaction. Skilled in product merchandising and fostering team development, I consistently exceed productivity targets through innovative solutions and a results-driven approach.

Overview

6
6
years of professional experience

Work History

Retail Assistant

Chemist
04.2024 - 06.2024
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored customers for signs of security concerns and escalated issues to management.

Administration Officer

Medical Center
07.2019 - 12.2022
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Managed daily payment processing and drafted related financial documents.
  • Managed team petty cash, purchase orders and account transactions.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Drafted and distributed invoices for outstanding payments.
  • Processed purchase orders, service contracts and financial reports.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Trained and supervised employees on office policies and procedures.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Retail Assistant Manager

Book Shop
07.2018 - 06.2019
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained and developed new employees for ease of transition into team.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.

Education

Master of Science - Chemical Engineering

University of Auckland
Auckland, New Zealand
03.2025

Skills

  • Inventory Tracking
  • Retail transactions processing
  • Product Merchandising
  • Complex Problem-Solving
  • POS Systems
  • Inventory Management
  • Product Knowledge
  • Store Organization
  • Retail Merchandising
  • Security Practices
  • Item Ticketing and Pricing
  • Store maintenance
  • Friendly and Helpful
  • Problem-solving abilities
  • Time Management

Timeline

Retail Assistant

Chemist
04.2024 - 06.2024

Administration Officer

Medical Center
07.2019 - 12.2022

Retail Assistant Manager

Book Shop
07.2018 - 06.2019

Master of Science - Chemical Engineering

University of Auckland
Niloofar Palizdar