Niloofar Palizdar
Auckland,AUK
Summary
Proven leader in retail and administrative settings, notably at Chemist, where I leveraged inventory management and exceptional problem-solving abilities to enhance store efficiency and customer satisfaction. Skilled in product merchandising and fostering team development, I consistently exceed productivity targets through innovative solutions and a results-driven approach.
Overview
6
6
years of professional experience
Work History
Retail Assistant
Chemist
04.2024 - 06.2024
- Assisted customers with prompt and polite support in-person and via telephone.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers for signs of security concerns and escalated issues to management.
Administration Officer
Medical Center
07.2019 - 12.2022
- Aided colleagues, managers, and customers through regular communication and assistance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Managed daily payment processing and drafted related financial documents.
- Managed team petty cash, purchase orders and account transactions.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Drafted and distributed invoices for outstanding payments.
- Processed purchase orders, service contracts and financial reports.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Retail Assistant Manager
Book Shop
07.2018 - 06.2019
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
Education
Master of Science - Chemical Engineering
University of Auckland
Auckland, New Zealand03.2025
Skills
- Inventory Tracking
- Retail transactions processing
- Product Merchandising
- Complex Problem-Solving
- POS Systems
- Inventory Management
- Product Knowledge
- Store Organization
- Retail Merchandising
- Security Practices
- Item Ticketing and Pricing
- Store maintenance
- Friendly and Helpful
- Problem-solving abilities
- Time Management
Timeline
Retail Assistant
Chemist
04.2024 - 06.2024
Administration Officer
Medical Center
07.2019 - 12.2022
Retail Assistant Manager
Book Shop
07.2018 - 06.2019
Master of Science - Chemical Engineering
University of Auckland
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