Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nilukshan Jayaraja

Auckland,New Zealand

Summary

Dynamic Duty Manager with a proven track record at Club Rio, excelling in team leadership and customer engagement. Recognized for enhancing bar operations and ensuring compliance with health and safety standards. Skilled in conflict resolution and multitasking, delivering exceptional service in a fast-paced environment. Results-oriented duty manager skilled at inventory management, training and team leadership. Reliable, dedicated and industrious team player ready to apply several years of experience to challenging new role with room for growth and advancement.

Resourceful Duty Manager known for high productivity and efficient task completion. Skilled in team leadership, operational oversight, and customer service excellence. Possess strong problem-solving, communication, and organizational skills crucial for navigating day-to-day operations smoothly. Excel in fast-paced environments by leveraging adaptability and stress management abilities to ensure optimal performance and customer satisfaction.

Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.

Overview

8
8
years of professional experience

Work History

Duty Manager

Club Rio
Auckland, New Zealand
01.2023 - Current
  • Promoted to Duty Manager within 9 months of joining, reflecting strong performance and leadership.
  • Manage daily bar operations, ensuring compliance with licensing laws and health & safety standards.
  • Supervise and support staff, ensuring excellent customer service in a gaming bar environment.
  • Handle challenging situations and diverse customer interactions with professionalism.
  • Capable of independently managing the bar and multitasking effectively.

Bartender

Anathema Restaurant
Trincomalee, Sri Lanka
01.2018 - 01.2023
  • Gained foundational bar experience, learning cocktail preparation, customer service, and teamwork.
  • Worked in busy hospitality settings, developing adaptability and time management skills.

Bartender

Club Rio
Auckland, New Zealand
01.2023
  • Delivered high-quality customer service in a fast-paced bar setting.
  • Prepared and served a variety of beverages while maintaining bar cleanliness and stock levels.
  • Built rapport with regular customers and contributed to a welcoming environment.

Education

Hotel & Tourism Management

Don Bosco Technical Centre
Sri Lankan
05-2011

High School Diploma -

Regent Language International - English Japanese F
Sri Lanka
03-2010

Skills

  • Bar & Beverage Service
  • Customer Engagement & Service Excellence
  • Team Supervision & Leadership
  • Conflict Resolution & Problem Solving
  • Multitasking & Time Management
  • Gaming Bar Operations
  • Health & Safety Compliance

Languages

Tamil
Professional
English
Professional

Timeline

Duty Manager

Club Rio
01.2023 - Current

Bartender

Club Rio
01.2023

Bartender

Anathema Restaurant
01.2018 - 01.2023

Hotel & Tourism Management

Don Bosco Technical Centre

High School Diploma -

Regent Language International - English Japanese F
Nilukshan Jayaraja