Nilukshika Amarakoon
Avondale,New Zealand
Summary
Dynamic Relationship Banker with proven expertise at People’s Bank, excelling in customer service and cash handling. Adept at enhancing client satisfaction through effective complaint resolution and cross-selling strategies. Strong data entry skills complemented by a collaborative approach, ensuring accurate financial reporting and inventory management. Bilingual communicator committed to fostering lasting relationships.
Overview
15
15
years of professional experience
Work History
Relationship Banker
People’s Bank, Sri Lanka
, Sri Lanka
07.2011 - 04.2025
- Delivered exceptional front-line customer service and processed transactions efficiently.
- Managed payments, account inquiries, and conducted daily financial reconciliations.
- Ensured compliance with processes related to restricted and financial products.
- Handled cash transactions and performed counter duties accurately.
- Conducted daily audits to maintain financial integrity.
- Resolved complaints effectively to enhance customer satisfaction.
- Executed cross-selling and upselling strategies to increase product sales.
Accounts Assistant
Rentokil Initial, Sri Lanka
, Sri Lanka
09.2010 - 03.2011
- Processed invoices and managed data entry for accurate financial reporting.
- Collaborated to maintain timely and precise records across departments.
- Handled payroll processing to ensure timely employee compensation.
- Conducted stock counting to verify inventory accuracy.
Education
Master of Science - Applied Management
Future Skills Academy
Auckland, NZ09-2026
Bachelor of Science - Banking and Finance (Special)
Wayamba University of Sri Lanka
Sri Lanka05-2010
Skills
Customer service and support
- EFTPOS and cash handling
- Inventory management
- Team collaboration
- Basic computer skills
- Bilingual communication
- Relationship management
- Data entry and analysis
- Teller experience
Timeline
Relationship Banker
People’s Bank, Sri Lanka
07.2011 - 04.2025
Accounts Assistant
Rentokil Initial, Sri Lanka
09.2010 - 03.2011
Master of Science - Applied Management
Future Skills Academy
Bachelor of Science - Banking and Finance (Special)
Wayamba University of Sri Lanka
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