Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nilukshika Amarakoon

Avondale,New Zealand

Summary

Dynamic Relationship Banker with proven expertise at People’s Bank, excelling in customer service and cash handling. Adept at enhancing client satisfaction through effective complaint resolution and cross-selling strategies. Strong data entry skills complemented by a collaborative approach, ensuring accurate financial reporting and inventory management. Bilingual communicator committed to fostering lasting relationships.

Overview

15
15
years of professional experience

Work History

Relationship Banker

People’s Bank, Sri Lanka
, Sri Lanka
07.2011 - 04.2025
  • Delivered exceptional front-line customer service and processed transactions efficiently.
  • Managed payments, account inquiries, and conducted daily financial reconciliations.
  • Ensured compliance with processes related to restricted and financial products.
  • Handled cash transactions and performed counter duties accurately.
  • Conducted daily audits to maintain financial integrity.
  • Resolved complaints effectively to enhance customer satisfaction.
  • Executed cross-selling and upselling strategies to increase product sales.

Accounts Assistant

Rentokil Initial, Sri Lanka
, Sri Lanka
09.2010 - 03.2011
  • Processed invoices and managed data entry for accurate financial reporting.
  • Collaborated to maintain timely and precise records across departments.
  • Handled payroll processing to ensure timely employee compensation.
  • Conducted stock counting to verify inventory accuracy.

Education

Master of Science - Applied Management

Future Skills Academy
Auckland, NZ
09-2026

Bachelor of Science - Banking and Finance (Special)

Wayamba University of Sri Lanka
Sri Lanka
05-2010

Skills

Customer service and support

  • EFTPOS and cash handling
  • Inventory management
  • Team collaboration
  • Basic computer skills
  • Bilingual communication
  • Relationship management
  • Data entry and analysis
  • Teller experience

Timeline

Relationship Banker

People’s Bank, Sri Lanka
07.2011 - 04.2025

Accounts Assistant

Rentokil Initial, Sri Lanka
09.2010 - 03.2011

Master of Science - Applied Management

Future Skills Academy

Bachelor of Science - Banking and Finance (Special)

Wayamba University of Sri Lanka
Nilukshika Amarakoon