NIMANKA SULOCHANI DE SILVA
Auckland,New Zealand
Summary
Detail-oriented and customer-focused banking professional with over 8 years of experience in financial operations, transaction processing, compliance, and customer service. Proven ability to maintain accuracy in financial reporting, handle high-value transactions, and resolve customer concerns effectively. Experienced in audit support, cash handling, and operational procedures in fast-paced environments. Currently pursuing CMA certification and seeking to bring strong attention to detail, financial control expertise, and a positive service mindset to the Night Auditor role at Radisson RED.
Overview
7
7
years of professional experience
Work History
Deputy Manager – Remittance Services (Western Union & Ria)
People's Bank
, Sri Lanka
01.2021 - 02.2022
- Managed international remittance transactions including Western Union and Ria services.
- Ensured accurate processing of cross-border payments and foreign currency transactions.
- Maintained compliance with financial regulations, AML and KYC requirements.
- Resolved customer transaction issues efficiently while maintaining excellent service standards.
- Maintained accurate records and prepared transaction reports.
Branch Banking Operations – Various Roles
People's Bank
, Sri Lanka
01.2015 - 01.2021
- Operations Manager
- Supervised daily branch operations ensuring efficient and compliant service delivery.
- Coordinated multiple departments to improve workflow and customer satisfaction.
- Assisted with internal audits and operational reporting.
- Recovery Officer
- Managed overdue loan accounts and negotiated repayment arrangements.
- Maintained detailed documentation and coordinated legal recovery processes.
- Current Accounts & Savings Officer
- Assisted customers with account openings, deposits, withdrawals and transfers.
- Processed daily financial transactions with high accuracy.
- Ensured compliance with AML and KYC regulations.
- Pawning Officer
- Evaluated pledged items and determined eligibility for pawn loans.
- Processed loan transactions and maintained accurate records.
- Managed secure storage and redemption procedures.
Education
Certified Management Accountant (CMA) -
Institute of Management Accountants Australia
12-2025
Master of Business Administration (MBA) -
Cardiff Metropolitan University
United Kingdom06-2020
Banking Diploma -
Institute of Bankers of Sri Lanka
01-2016
Skills
- Financial Reconciliation & Reporting
- Customer Service & Guest Interaction
- Cash Handling & Transaction Accuracy
- AML & KYC Compliance
- Problem Solving & Conflict Resolution
- Attention to Detail
- Financial Operations & Reporting
- Communication & Team Collaboration
- Audit Support & Documentation
- Time Management & Night Shift Readiness
- Foreign Currency Transactions
- International Remittance Services
- Treasury & Cash Management
- Financial Reporting
- Audit Support
- Loan & Account Management
- Debt Recovery Processes
- Customer Relationship Management
Availability
Available to work night shifts, weekends, and public holidays.
References
Mr. W. H. Fernando, Assistant Regional Manager (Retired), People's Bank – Sri Lanka, +94 77 365 0810
Timeline
Deputy Manager – Remittance Services (Western Union & Ria)
People's Bank
01.2021 - 02.2022
Branch Banking Operations – Various Roles
People's Bank
01.2015 - 01.2021
Certified Management Accountant (CMA) -
Institute of Management Accountants Australia
Master of Business Administration (MBA) -
Cardiff Metropolitan University
Banking Diploma -
Institute of Bankers of Sri Lanka