Nimesha Wijegunawardhana
Sunnynook,AUK
Summary
Detail-oriented administration and customer service professional with proven experience supporting high-volume operations across Australia, Dubai, and Sri Lanka. Skilled in office coordination, stakeholder communication, records management, and delivering exceptional customer experiences. Recognised for reliability, accuracy, and the ability to adapt quickly to new environments. Demonstrates strong organisational capability, sound judgment, and a consistent commitment to high standards of professionalism and service in fast-paced workplaces.
Overview
12
12
years of professional experience
Work History
Merchandiser (Part time)
Woolworths NZ
Hauraki Corner, Auckland 0627
12.2025 - Current
- Coordinated product displays to enhance customer engagement and visual appeal.
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Analyzed sales data to identify trends and optimize merchandise placement strategies.
- Communicated and coordinated planogram execution with store management.
Duty Manager (Volunteer)
Sugar N' SweetS with Spice
New Lynn, Auckland 0600
10.2025 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Resolved customer complaints promptly, enhancing overall guest experience.
- Maintained professionalism in customer interactions, answered concerns, and resolved problems with a friendly and knowledgeable approach.
- Trained staff on standard procedures and best practices for food safety.
- Managed inventory levels, restocking supplies as needed to meet demand.
- Created a positive work environment for employees and delivered exceptional customer service.
- Built local references and adapted quickly to NZ retail standards.
Senior Administration Executive
Red Line Travel & Tourism L.L.C., Deira, Dubai, UAE.
(Sri Lanka Branch)
06.2024 - 07.2025
- Led daily operations of team in a fast-paced retail environment.
- Managed inventory levels and ensured product availability on shelves.
- Collaborated with management to implement promotional displays effectively.
- Coordinated staff schedules to optimise coverage during peak hours.
- Monitored compliance with company standards for safety and hygiene practices.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Senior Administration Executive
Degrees Plus Australia, Adelaide, Australia.
(Sri Lanka Branch)
01.2021 - 05.2024
- Maintained up-to-date records of executive contacts and business correspondence files.
- Provided mentorship and training opportunities for junior members.
- Delivered messages between schools, staff members, parents and guardians as requested by supervisor or administration personnel.
- Established relationships with stakeholders at all levels of an organisation.
News Presenter cum Reporter
Derana Power House Ltd
Colombo, Sri Lanka.
01.2014 - 12.2016
- Researched current events and verified information for accurate reporting.
- Collaborated with the production team to develop engaging news broadcasts.
- Prepared scripts and outlines for daily news programs and special reports.
- Maintained knowledge of local, national, and international news developments regularly.
- Organised, wrote, edited and proofread scripts for on-air newscasts.
- Demonstrated strong interpersonal skills when interacting with colleagues or guests.
Education
MBA - Master of Business Administration
Queen Margaret University
Edinburgh, Scotland05-2026
BBA - Business Studies
University of Northampton
Northampton, England11-2021
Skills
- Stakeholder engagement
- Inventory management
- Team building expertise
- Problem resolution
- Organizational leadership
- Human resources
- Office management
- Data analysis
- Scheduling coordination
- Budget administration
- MS office
- Project coordination
- Data confidentiality
- Report generation
- Payroll administration
- Client communication
- Employee supervision
Accomplishments
Promotion to Senior Administrator - Degrees Plus Australia
Earned internal promotion from Administration Executive to Senior Administration Executive in recognition of strong performance.
Earned internal promotion from Administration Executive to Senior Administration Executive in recognition of strong performance.
Affiliations
Marine Conservation Volunteer – The Pearl Protectors (Sri Lanka)
Participated in coastal clean-ups, removing marine debris and supporting conservation efforts.
Assisted in turtle nesting protection, including safeguarding nests and supporting hatchling releases.
Supported marine awareness programmes and community education initiatives.
Participated in coastal clean-ups, removing marine debris and supporting conservation efforts.
Assisted in turtle nesting protection, including safeguarding nests and supporting hatchling releases.
Supported marine awareness programmes and community education initiatives.
Languages
English
Native/ Bilingual
Sinhala
Native/ Bilingual
Chinese (Mandarin)
Elementary
Timeline
Merchandiser (Part time)
Woolworths NZ
12.2025 - Current
Duty Manager (Volunteer)
Sugar N' SweetS with Spice
10.2025 - Current
Senior Administration Executive
Red Line Travel & Tourism L.L.C., Deira, Dubai, UAE.
06.2024 - 07.2025
Senior Administration Executive
Degrees Plus Australia, Adelaide, Australia.
01.2021 - 05.2024
News Presenter cum Reporter
Derana Power House Ltd
01.2014 - 12.2016
MBA - Master of Business Administration
Queen Margaret University
BBA - Business Studies
University of Northampton