Nimish Mon
Auckland,AUK
Summary
Motivational Training & Development Specialist with over 10 years of experience performing a range of roles within hectic environment. Effective in induction, training, evaluation ,motivation and coordination of cross-functional teams. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
13
13
years of professional experience
Work History
Learning and Development Trainer (My Skill)
New Zealand Health Group
08.2023 - 05.2024
- Trained and mentored 100 + new personnel hired to fulfill various roles across New Zealand
- Evaluated and recorded the performance of employees by conducting competency checks.
- Enhanced employee performance by designing and implementing targeted training programs.
- Collaborated with leadership to identify skill gaps, resulting in tailored development solutions.
- Improved team productivity through facilitating collaborative learning sessions and workshops.
- Developed customized eLearning modules for remote employees, supporting flexible work arrangements.
- Delivered dynamic presentations and workshops to enhance employee understanding of complex topics.
- Designed competency-based assessments to measure learning outcomes and drive performance improvements.
- Provided coaching and mentorship to employees seeking professional growth opportunities.
- Implemented various learning management systems, simplifying access to educational materials for all staff members.
- Tracked employee progress throughout development programs, providing timely feedback for adjustments as needed.
Service Facilitator
Healthcare New Zealand
07.2021 - 07.2023
- Enhanced client satisfaction by efficiently addressing and resolving service-related concerns.
- Managed caseloads of clients, ensuring timely service delivery and maintaining high-quality standards.
- Facilitated effective communication between internal departments to resolve issues swiftly and prevent potential escalations.
- Conducted thorough assessments of clients'' needs, ensuring accurate matching with appropriate services.
- Managed challenging situations with professionalism and diplomacy, safeguarding the reputation of the business while prioritizing clients'' interests.
- Managing phone-based and email enquiries that come through from external stakeholders (our clients, their whanau, our funders) and internal stakeholders (our support workers and service delivery teams)
- Coordination of services between support workers and clients
- Rostering cover to ensure our clients receive the support they need in the event of a support worker being unavailable to work
- Ensuring our customers are placed at the heart of everything you do, striving to deliver the best possible outcomes
Night Operations Supervisor
Allied Security
03.2021 - 07.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Monitored workshop work flow of employees
- Provided coaching and counselling employees to encourage professional growth as well as meet short- and long-term goals
- Set overall vision and provided team leadership
Coordinator
Four Points By Sheraton
08.2018 - 03.2021
- Established and updated work schedules to account for changing staff levels and expected workloads
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs
- Managed office activities by maintaining communication between clients, tracking records and filing all documents
- Prepared daily reports to assist business leaders with key decision making and strategic operational planning
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
Radio Jockey/Content Producer
Radio Mango 91.9
07.2011 - 07.2018
- Engaged guests at special events by playing fun, lively songs and encouraging dancing
- Conferred with advertising partners to develop and deploy effective promotional strategies
- Spearheaded promotional appearances on behalf of station and to increase sales for advertisers
- Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interest
- Interviewed special guests and took callers' questions and song requests on air, using exemplary communication and client engagement skills
- Participated in commercial/community events and fundraisers and professionally represented station.
Education
Introduction to Digital Journalism -
Reuters
01.2021
Applied Business Studies -
Whitireia Auckland
01.2019
Bachelor of Commerce -
Himalayan University
01.2016
Skills
- Adult Learning Theory
- E-Learning Design
- Priority management
- Training and mentoring
- Scheduling and calendar management
- Operations management
- Event Coordination
- Training delivery
- Needs Assessment
- Virtual Learning Management
- Team Exercises
- Creative Solution Development
Accomplishments
- Healthcare New Zealand , Merit winner 2022
- Allied Security, Auckland - Got promoted to the new role within 1 month
- Four Points by Sheraton, Auckland - Coordinated team of 35-40 staff members. Got promotion on 2019
- Employee of the month January 2021
- Radio Mango, India - Radioactive award winner for the best creative content for the year 2013
- Nominated for Indian Radio Forum Awards (2011-2018)
- Lots of monthly award winner for Best Employee
- Got promotion on 2016
Additional Information
New Zealand Residency Class Visa Holder
References
Professional references are available upon request
Timeline
Learning and Development Trainer (My Skill)
New Zealand Health Group
08.2023 - 05.2024
Service Facilitator
Healthcare New Zealand
07.2021 - 07.2023
Night Operations Supervisor
Allied Security
03.2021 - 07.2021
Coordinator
Four Points By Sheraton
08.2018 - 03.2021
Radio Jockey/Content Producer
Radio Mango 91.9
07.2011 - 07.2018
Introduction to Digital Journalism -
Reuters
Applied Business Studies -
Whitireia Auckland
Bachelor of Commerce -
Himalayan University
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