Nina Grant
Auckland,AUK
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Next Level Flowerz, Decoration Service
Next Level Flowerz
Auckland, AUK
11.2022 - Current
- Increased client referrals through exceptional attention to detail and creative design implementation.
- Managed inventory, maintaining an organised stock of decorative materials and equipment for efficient project completion.
- Cleaned workpieces and products, applied coatings and buffed surfaces to achieve desired finishes.
- Attached decorative or functional accessories to products and positioned patterns on equipment, materials and workpieces to complete desired production actions.
- Ensured safety compliance in all aspects of the decoration process, minimizing potential hazards at event sites.
Hospitality Worker
McDonald's
Royal Oak, AUK
06.2022 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Identified and resolved customer complaints concerning food or lodging.
Education
No Degree - None
Mount Roskill Grammar
AUCKLAND 11.2023
Skills
- Guest Relations
- Housekeeping
- Food Preparation
- Event Planning
- Cleaning and Sanitizing
- Multitasking Abilities
- Interpersonal Skills
- Problem-Solving
Languages
Thai
Professional Working
Timeline
Next Level Flowerz, Decoration Service
Next Level Flowerz
11.2022 - Current
Hospitality Worker
McDonald's
06.2022 - Current
No Degree - None
Mount Roskill Grammar
Hockey
I've been playing Hockey for 7 years for the Roskill Eden hockey club. Was the captain of my old team in year 12 for the Prem Youth Girls hockey team in 2022. I played in the Div 1 women's team for about 2 years then in 2023 was asked to play for the prem reserve team. I also played in my school's First II hockey team ever since year 9. In year 8 I played in the Auckland A team hockey team, and in year 9 and 10 played in the B Auckland hockey team.
Hockey
I've been playing Hockey for 7 years for the Roskill Eden hockey club. Was the captain of my old team in year 12 for the Prem Youth Girls hockey team in 2022. I played in the Div 1 women's team for about 2 years then in 2023 was asked to play for the prem reserve team. I also played in my school's First II hockey team ever since year 9. In year 8 I played in the Auckland A team hockey team, and in year 9 and 10 played in the B Auckland hockey team.