Nina Teiri
Rotorua,Bay Of Plenty
Summary
Experienced administrator, receptionist, and operations professional with a strong background in customer service, business management, compliance, and office administration. Skilled in managing bookings, coordinating schedules, handling enquiries, maintaining accurate records, and providing professional support to clients and stakeholders. Known for being organised, reliable, approachable, and able to remain calm under pressure while managing multiple priorities.
Overview
1
1
Certification
5
5
years of professional experience
Work History
EMS Field Officer
First Securiry
Rotorua, BOP
09.2024 - 05.2026
- Delivered Electronic Monitoring Services in collaboration with Corrections, Probation Officers and Police.
- Responded to incidents and emergencies while maintaining detailed reports and documentation.
- Performed compliance-related duties including noise control enforcement on behalf of local government.
- Investigated incidents, assessed risks and implemented appropriate responses.
- Built positive relationships with government agencies, community members and stakeholders.
- Maintained strict confidentiality and compliance with operational procedures.
- Monitored security protocols and ensured compliance with safety regulations.
- Conducted routine inspections of premises to identify potential security risks.
- Assisted in developing and implementing security training for staff members.
- Conducted mobile patrols, alarm responses and security inspections across multiple sites.
Motel Manager
KM Premium Accommodation LTD
Rotorua, BOP
12.2022 - 05.2024
- Managed day-to-day operations across two motel properties comprising 25 rooms.
- Supervised, trained and supported a team of approximately 14 staff members.
- Managed guest services, bookings, customer enquiries and complaint resolution.
- Coordinated maintenance, contractor engagement and property compliance requirements.
- Maintained accurate financial records, billing processes and operational reporting.
- Implemented operational improvements to enhance guest satisfaction and business efficiency.
- Developed strong relationships with suppliers, contractors and local businesses.
- Managed daily operations for guest check-ins and reservations.
- Supervised housekeeping staff to maintain high cleanliness standards.
- Coordinated maintenance requests and ensured timely repairs.
Office Administrator
Plazmax
Rotorua, BOP
04.2022 - 08.2022
- Managed customer orders, data entry and administrative processes.
- Coordinated picking, packing and dispatch activities.
- Responded to customer enquiries and provided administrative support.
- Assisted with process improvements to increase operational efficiency.
- Managed office supplies inventory and coordinated procurement processes.
- Organized and scheduled meetings, ensuring availability of all participants.
- Maintained accurate records of employee attendance and leave requests.
- Handled incoming calls and emails, directing inquiries to appropriate staff.
Director/Owner/Operator
Monarch Beauty Studio Ltd
Rotorua, BOP
04.2021 - 01.2022
- Established and managed a successful small business.
- Oversaw daily operations, customer service and business administration.
- Managed social media marketing, promotions and client engagement strategies.
- Coordinated bookings, financial administration and inventory management.
- Built and maintained a loyal client base through exceptional customer service.
- Developed strategic marketing initiatives to enhance brand visibility and client engagement.
- Managed daily operations to ensure efficient service delivery and client satisfaction.
- Oversaw staff training programs to improve customer service and technical skills.
Education
High School Diploma -
Whakatane High School
Whakatane02.2012
Skills
Administration and office support
Reception and front desk operations
Customer service and client relations
Appointment scheduling and calendar management
Email and telephone communication
Record keeping and data entry
Microsoft Office (Word, Outlook, Excel)
Conflict resolution and problem solving
Team leadership and staff supervision
Social media and business marketing
Time management and organisation
Compliance and reporting
- Ability to learn new systems
- Strong ability to problem solve
- Risk assessment
- Monitoring compliance
Additional Experience
- Outbound Appointment Setter / Cold Calling
- Social Media Marketing
- Hospitality & Food Service Roles
- Reception & Customer Service Positions
Certification
- Full Victorian Driver Licence
- New Zealand Certificate of Approval (COA)
- Noise Control Compliance Authorisation (Rotorua District Council)
- First Aid Certificate (Expired – Renewal in Progress)
- New Zealand Certificate of Small Business Level 3
References
- Outbound Appointment Setter / Cold Calling
- Social Media Marketing
- Hospitality & Food Service Roles
- Reception & Customer Service Positions
Timeline
EMS Field Officer
First Securiry
09.2024 - 05.2026
Motel Manager
KM Premium Accommodation LTD
12.2022 - 05.2024
Office Administrator
Plazmax
04.2022 - 08.2022
Director/Owner/Operator
Monarch Beauty Studio Ltd
04.2021 - 01.2022
High School Diploma -
Whakatane High School