Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Arun Sharma

Auckland,New Zealand

Summary

Dynamic and results-oriented Business Development Manager with a proven track record at Sharma, enhancing client base and revenue by 40% through strategic sales and relationship building. Expert in Tahi and Siebel Matrix Software, demonstrating exceptional leadership and adaptability. Specializes in driving growth and customer satisfaction, with a keen insight into market trends and client needs.

Overview

8
8
years of professional experience

Work History

Business Development Manager

Sharma
Auckland, New Zealand
01.2022 - Current
  • Spearheaded SME and high-profile account management, expanding the B2B client base and increasing accounts.
  • Boosted revenue by engaging 40% of clientele in new pricing promotions, and enhanced upsell by 10% through service and pricing expertise.
  • Maintained high customer satisfaction by swiftly addressing cancellations and aligning services with customer business objectives.
  • Managed quoting, contract negotiations, and processed orders, emphasizing long-term customer retention, and profitability.
  • Tracked account metrics to drive performance; collaborated with sales to exploit growth opportunities
  • Resolved client challenges, analyzed competitor and market trends, and contributed insights to management.
  • Proficient in Tahi, Siebel, and Matrix software, consistently exceeding sales targets, and ROI expectations.
  • Identified new customers through pipelining, pre-qualification and territory analysis and management.
  • Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
  • Identified and pursued upselling and cross-selling opportunities within the existing client base.
  • Gained market share in new sales performance through aggressive team training.
  • Determined business development opportunities and implemented effective strategy for client acquisition.

Assistant Manager

Progressive Enterprises
Auckland, New Zealand
02.2019 - 03.2021
  • Assisted in sales planning, rostering, merchandising, and budgeting.
  • Maintained optimal store standards, stock levels, and inventory ordering.
  • Supervised store team members, and ensured exceptional customer service.
  • Uphold clear communication channels with customers and team members.
  • Implemented company policies, processes, and guidelines effectively.

Store Manager

Akreyi Limited
Auckland, New Zealand
04.2018 - 02.2019
  • Ensured compliance with food safety regulations to achieve an 'A' grade council rating.
  • Managed banking operations, accounts receivable, and accounts payable processes.
  • Liaised effectively with management and the head office.
  • Demonstrated competence in shift management and team leadership.
  • Maintained open and effective communication across all levels.

Store Manager

Tank Juice
Auckland, New Zealand
11.2017 - 04.2018
  • Facilitated hiring, training, and supervision of team members
  • Managed store budget in alignment with sales objectives
  • Maintained accurate financial and statistical records
  • Coordinated with head office and area manager for smooth operations
  • Handled banking operations and managed accounts efficiently

Administration & Sales Representative

City Forex
Auckland, New Zealand
01.2017 - 05.2017
  • Conducted wire transfers nationally and internationally
  • Managed cash transactions, customer inquiries, and complaint resolution
  • Maintained compliance with regulatory requirements and recordkeeping standards
  • Provided prompt, accurate, and courteous customer service

Education

Post Graduate Diploma in Business -

ICL Graduate Business School
10.2021

Diploma in Business -

Otago Polytechnic
07.2017

Bachelor of Technology - Electronics and Communication Engineering

Maharishi Markandeshwar University
05.2014

Skills

  • Strategy, Leadership
  • Anticipating customer needs
  • Empathy
  • Adaptability
  • Project Management
  • Relationship Building
  • Microsoft Office Suite
  • Tahi
  • Siebel Matrix Software
  • Product Knowledge
  • Sales planning
  • Team Leadership
  • Client Retaining
  • Customer experience
  • Customer Needs
  • Issue resolution
  • Referral management
  • CRM management
  • Team building
  • Training and development
  • Revenue forecasting
  • Systems and software expertise
  • Sales leadership
  • Account management
  • Cost management
  • Customer Insights
  • Drive Growth
  • Key Performance Indicators
  • Sales Performance
  • Sales Strategies
  • Strategic Sales
  • Build Lasting Relationships
  • Dedicated
  • Innovative
  • Loyalty

Languages

  • English, fluent
  • Hindi, fluent
  • Punjabi, fluent

Timeline

Business Development Manager

Sharma
01.2022 - Current

Assistant Manager

Progressive Enterprises
02.2019 - 03.2021

Store Manager

Akreyi Limited
04.2018 - 02.2019

Store Manager

Tank Juice
11.2017 - 04.2018

Administration & Sales Representative

City Forex
01.2017 - 05.2017

Post Graduate Diploma in Business -

ICL Graduate Business School

Diploma in Business -

Otago Polytechnic

Bachelor of Technology - Electronics and Communication Engineering

Maharishi Markandeshwar University

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Arun Sharma