Nipu Mathew
Mangere,AUK
Summary
Dynamic professional with expertise in customer service and background screening. Excelled in client engagement and attention to detail, ensuring accurate and timely project completion. Proven track record in developing comprehensive databases and resolving complex issues, enhancing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Uber Driver
Self
Mangere, Auckland
10.2024 - Current
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Maintained valid driver's license at all times according to state regulations.
- Followed company policies and procedures related to driver conduct on the road.
- Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
- Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
- Assisted passengers with loading luggage into the trunk of the car when needed.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
Customer Service Executive
Concept Software & Services
Pune, India
10.2022 - 03.2024
- Responded promptly to emails sent by customers seeking assistance.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Provided technical support when necessary to resolve complex problems.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Ensured that all customer queries were handled quickly and professionally.
Background Screening Analyst
A-Check Global Service Pvt Ltd
Pune, India
10.2020 - 09.2022
- Analysed, verified and validated criminal records, credit histories and other background information for potential candidates.
- Collaborated with Human Resources personnel to provide feedback on any areas of concern that may have been identified during the screening process.
- Reviewed and evaluated background check results to determine the accuracy and completeness of data.
- Investigated any issues or complaints raised by applicants regarding inaccuracies in their submitted information.
- Reviewed potential red flags identified during screenings and took appropriate action as necessary.
Background Screening Analyst
KPMG
Pune, India
12.2014 - 09.2016
- Collaborated with Human Resources personnel to provide feedback on any areas of concern that may have been identified during the screening process.
- Ensured timely completion of each assigned background screening project according to established deadlines.
- Maintained confidentiality of all personal information obtained during the screening process.
- Developed a comprehensive database to store background check results for future reference.
- Conducted reference checks, education verifications and employment history verifications.
- Contacted references by phone and in person to validate information.
Education
Bachelor of Commerce - Marketing Management
Pune University
India03-2011
Skills
- Customer service
- Background screening
- Client engagement
- Attention to detail
- Teamwork
Languages
English
Professional
References
References available upon request.
Timeline
Uber Driver
Self
10.2024 - Current
Customer Service Executive
Concept Software & Services
10.2022 - 03.2024
Background Screening Analyst
A-Check Global Service Pvt Ltd
10.2020 - 09.2022
Background Screening Analyst
KPMG
12.2014 - 09.2016
Bachelor of Commerce - Marketing Management
Pune University