Nirali Patel
Auckland,New Zealand
Summary
Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
National Operations Emergency Centre Officer
St John Ambulance
12.2023 - Current
- Providing high quality analytics and insights.
- Identifying relevant trends or issues, and completing follow up analysis.
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Enhanced workforce efficiency by analyzing data and identifying areas for improvement in staffing and scheduling.
- Optimized labor costs by developing and implementing strategic workforce plans tailored to business needs.
Payroll Officer
St John Ambulance
11.2021 - 12.2023
- Improved payroll accuracy by thoroughly reviewing timesheets and addressing discrepancies.
- Streamlined the payroll process for increased efficiency through implementing new software tools.
- Reduced the time spent on manual data entry tasks by automating key aspects of the payroll process.
- Managed end-to-end processing of bi-weekly and monthly payrolls for a diverse workforce within strict deadlines.
Customer Service Supervisor
Oceania Healthcare
08.2019 - 11.2021
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Customer Service Representative
AB Trading Ltd.
01.2018 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Responded to customer requests for products, services and company information.
Education
Bachelor of Science -
Otago Polytechnic
Auckland, NZ05.2018
Skills
- Microsoft Excel
- Microsoft Word
- Leadership and Change Management
- Upselling Products and Services
- Rostering skill
- Evidence Storage
- Work Coordination
- Court Appearances
- Emergency Response Coordination
- MYOB
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
National Operations Emergency Centre Officer
St John Ambulance
12.2023 - Current
Payroll Officer
St John Ambulance
11.2021 - 12.2023
Customer Service Supervisor
Oceania Healthcare
08.2019 - 11.2021
Customer Service Representative
AB Trading Ltd.
01.2018 - 07.2019
Bachelor of Science -
Otago Polytechnic
Similar Profiles
Abbey HinderAbbey Hinder
Youth Program Participant at St John AmbulanceYouth Program Participant at St John Ambulance
Anthony GrecoAnthony Greco
Volunteer First Responder at St John AmbulanceVolunteer First Responder at St John Ambulance
Hajira BakariHajira Bakari
First Aider at St. John Ambulance, NairobiFirst Aider at St. John Ambulance, Nairobi
Libby HolmesLibby Holmes
SJA Vaccination Volunteer at St John AmbulanceSJA Vaccination Volunteer at St John Ambulance
Liyu HsiehLiyu Hsieh
Early childhood teacher/Kaiako at Your Place ChildcareEarly childhood teacher/Kaiako at Your Place Childcare