Nirali Betai

• I started as an Assistant accountant for the company, and during weekends or during shortage of staff I also worked as a Customer Service Representative at our Newmarket store.
• Ensured customers were provided timely service with respect to repairs of their Apple devices.
• Promoted and sold apple products to existing and prospective customers.
• Assisted with customer requests and answered questions to improve customer satisfaction.
• Completed day-to-day duties accurately and efficiently.

• Looked after front-end sales with better customer service and achieved daily sales targets.
• Engaged in up-selling & cross-selling when appropriate.
• Maintained track of daily stock requirement and inventory management.
• Responsible for the EFTPOS and cash payments as well as the cash-up at the end of the day.
• Reporting to the store-owner about special customer requests.

Reference available on request.