Hi, I’m
Nirmal Thomas
IT Engineer
Mt. Albert
Summary
Highly organized and dependable candidate skilled in effectively managing multiple priorities while maintaining a positive attitude. Proven track record of taking on additional responsibilities to ensure the achievement of team goals.
Overview
16
years of professional experience
Work History
Mcveagh Fleming Lawers
IT Engineer
11.2022 - Current
Job overview
- Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
- Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.
- Reduced downtime by proactively monitoring systems and conducting regular maintenance tasks.
- Performed root-cause analysis of recurring issues, developing targeted solutions to prevent future occurrences.
- Conducted training sessions for end-users on new software applications to promote efficient adoption of technology tools.
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
- Designed and deployed effective IT solutions for increased productivity and streamlined operations.
Tier4 IT
IT Engineer
11.2019 - 10.2022
Job overview
- Supporting users and infrastructure for various clients throughout New Zealand in an MSP for SME environment
- Daily tasks and technologies involved include: Server support and MS Stack, incl
- Windows Server 2008-16, Exchange 2010-16
- Network support and firewalls
- Technologies incl
- WatchGuard, Ruckus, NETGEAR, Mikrotik
- Backup technologies incl
- Veeam, Shadow Protect, Datto
- Cloud technologies incl
- Office365, Azure and G-Suite
- Engage with customer issues – Mostly break/fix scenarios
- Manage Office 365, AD and Group policies
- Monitor, assess, manage and troubleshoot client networks in both the private and public sectors (RDP-Kaseya)
- Backup technologies incl
- Veeam, Shadow Protect, Datto
- Installation, configuration and maintenance of Windows server 2016 Data center Edition and Windows 10 in Multiple hosts
- Backup, Upgrade and manage APs and Switches from cloud Controller
- Troubleshoot/fix Windows based VPN connection
- Document and update network documents for network readiness (Visio)
Fisheye IT
Service Desk Engineer L2/L3
09.2018 - 11.2019
Job overview
- Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.
- Documented resolutions to common problems, streamlining future troubleshooting efforts for both colleagues and endusers.
- Collaborated with team members to diagnose and resolve complex technical issues for clients.
Multimedia Communications
Network Technician
09.2015 - 11.2017
Job overview
- Fibre, Data Installation and configuration
- Install, Configure and Repair Fibre and Data networks
- Coordinate with Service providers
- Installed cabling, wireless routers and telephone systems for data communications networks.
Modern PC
Computer Technician
08.2014 - 08.2015
Job overview
- Desktop/Laptop diagnosing faults and repair
- Install, Configure and Repair computer peripherals (Projector, printer, scanner, Smart board, Firewall)
- Part time During my studies
Rajyasabha TV - Indian Parliament
Technical Assistant
02.2009 - 02.2013
Job overview
- Responsible for troubleshooting and timely resolution of faults/issues associated with the infrastructure network
- Assisting Staffs to solve issues related to their Internet connection, Desktop, Modems and other Network devices
Education
Universal College of Learning Palmerston North
Graduate Diploma from Computing
07-2015
Bangalore UniversityBangalore
Bachelor of Science from INFORMATION TECHNOLOGY
04.2001
Skills
IT Documentation
Network Administration
Information Security
System Administration
IT Problem Management
IT Procurement
Personal Information
Visa Status: New Zealand Citizen
References
- Egor Elaptov, IT Team, IT Systems Engineer, 021 0812 9516
- Alwin Mathew, Evros IT, IT Engineer, 022 3014 259
Projects
Cloud migration of the Firm – Teams calling / iTunes / Azure Freelance Engineer for events like Russian president visit, Afghan premier league, AFGANISTAN and UNI TV launch
Driverlicense
Clean, Current NZ driver’s license. Bike and Car.
Timeline
IT Engineer
Mcveagh Fleming Lawers
11.2022 - Current
IT Engineer
Tier4 IT
11.2019 - 10.2022
Service Desk Engineer L2/L3
Fisheye IT
09.2018 - 11.2019
Network Technician
Multimedia Communications
09.2015 - 11.2017
Computer Technician
Modern PC
08.2014 - 08.2015
Technical Assistant
Rajyasabha TV - Indian Parliament
02.2009 - 02.2013
Bangalore University
Bachelor of Science from INFORMATION TECHNOLOGY
04.2001
Universal College of Learning
Graduate Diploma from Computing