Nirmal Kumar Sangameswaran Sivarajan
Christchurch
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
7
7
years of professional experience
Work History
Manager
DOMINO'S PIZZA
08.2020 - 12.2024
- Responsibilities include in-store and out-store business management and customer stewardship
- Additional responsibilities include assisting the store owner in maintaining a strong customer base and front desk finance
- Balanced and organized cash register by handling cash and financial aspects of the store
- Oversea daily store operations, including scheduling, inventory, and ensuring food quality
- Address any issues promptly - whether operational, team related or customer complaints
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Help educate our customers on our online platforms like finding a better deals and coupons and digital solutions
- Recruit, train and mentor staff, cultivating a motivated high performing team
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Officer
Inland Revenue
08.2021 - 03.2022
- Provide accurate and timely assistance to customers regarding tax related inquiries, payments and compliance
- Prepared individual, trust, partnership and corporate tax returns
- Responded to customer inquiries to provide information on IRD number, Tax refund, Tax code and other details
- Handle customer interaction via phone and email
- Responded to customer requests, offering excellent support in navigating online systems and completing necessary forms or applications
- Maintain up-to-date knowledge of tax policies, regulations, and Inland Revenue Services
- Maintained a high level of product knowledge to assist customers with accurate information and recommendations effectively.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
ASSOCIATE BUSINESS DEVELOPER & ACCOUNTANT
DHANA BOOK COMPANY PVT. LTD
01.2018 - 01.2019
- Prime responsibilities included assisting the Chief Accountant in managing the financial affairs & payroll management of the company
- Undertook scheduling, invoice processing, clearing of bills, and maintained relationships with suppliers and dealers
- Constant interaction with local and regional banks for managing loan accounts and overdraft disbursements of the company
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
- Proved successful working within tight deadlines and a fast-paced atmosphere
Education
Certificate in Xero - Payroll Management - Accounting
Career Academy
01.2021
Post Graduate Diploma - Commerce
LINCOLN UNIVERSITY
12.2020
Bachelor of Arts - Corporate Secretaryship
GRD COLLEGE OF ARTS & SCIENCES
01.2017
Skills
- Commitment to Accountability
- Team Leadership
- Effective Time Management
- Analytical Problem Solving
- Proficient in Digital Tools
- Effective Conflict Resolution
- Clear Communication
- Flexible Problem Solving
- Attention to Detail
- Effective Multitasking
- In-Depth Product Knowledge
- Collaborative Teamwork
Achievements And Awards
- Student Advisory Board Member, GRD College of Arts & Science, 2015
- Cultural Coordination Team & Account Management, GRD College of Arts & Science, 2014-2017
- State player for Throwball, Tamilnadu, India, 2010-2013
Timeline
Customer Service Officer
Inland Revenue
08.2021 - 03.2022
Manager
DOMINO'S PIZZA
08.2020 - 12.2024
ASSOCIATE BUSINESS DEVELOPER & ACCOUNTANT
DHANA BOOK COMPANY PVT. LTD
01.2018 - 01.2019
Bachelor of Arts - Corporate Secretaryship
GRD COLLEGE OF ARTS & SCIENCES
Certificate in Xero - Payroll Management - Accounting
Career Academy
Post Graduate Diploma - Commerce
LINCOLN UNIVERSITY
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