Nirvana Crosby
Half Moon Bay
Summary
Dedicated and reliable professional committed to excellence in all aspects of work. Highly adaptable in both individual and team environments, with a proven ability to quickly adjust to new challenges. Developed strong customer service skills while managing a coffee cart, ensuring order accuracy and delivering exceptional service. Demonstrated attention to detail and reliability as a delivery driver, consistently ensuring timely and accurate package delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Rural Courier Delivering
Rural Delivery
01.2024 - 01.2025
- Driving the Van - Operates the van to deliver packages to designated locations.
- Follows scheduled routes and navigates through traffic and neighbourhoods.
- Package Delivery - Delivers packages to recipients at homes, businesses, or distribution centres.
- Ensures packages are delivered on time and in good condition.
- Obtains signatures or confirmation of delivery when required.
- Customer Interaction - Communicate with customers regarding delivery times or issues.
- Handles any delivery-related inquiries or concerns.
- Route Management - Manages time efficiently to optimize delivery routes and schedules.
- Adjust plans if needed based on traffic, road conditions, or delays.
- Compliance and Safety - Follows traffic laws, safety protocols, and company guidelines.
- Ensures the van is loaded and unloaded safely to prevent accidents.
Barista
StreetWise Coffee
01.2024 - 06.2024
- Provided exceptional customer service by greeting customers warmly, taking orders accurately, and ensuring satisfaction with every cup
- Collaborated with team members to efficiently manage peak hours and handle a high volume of orders
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
Food & Beverage Server
Recruitment
01.2022 - 01.2024
- Engaged with customers to provide recommendations, answer questions, and create personalized drink experiences
- Adhered to responsible alcohol service practices, including checking IDs, monitoring alcohol consumption, and recognizing signs of intoxication
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
Worker
Bunnings Warehouse
03.2023 - 04.2023
- Customer service: Assisting customers with product inquiries, locating items, and providing advice on DIY projects.
- Stock replenishment: Restocking shelves, ensuring products are displayed correctly, and maintaining inventory levels.
- Product knowledge: Knowing about the store's range of products, including hardware, garden supplies, and home improvement items.
- Merchandising: Setting up displays, arranging products, and ensuring the store layout is attractive and accessible.
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
Worker
McDonalds
10.2022 - 11.2022
- Food handling: Passing packaged food to customers through the drive-thru window, ensuring all items in the order are included.
- Customer interaction: Greeting customers, answering any questions, and providing polite and friendly service.
- Following safety protocols: Ensuring safe handling of food and beverages, especially in fast-paced environments like the drive-thru.
- Greeted guests warmly to foster welcoming environment.
Education
Level 4 Certificate in Flight - Travel and Tourism
NZ School of Tourism
11-2024
Secondary School - Level 1,2,3
Rosehill College
01.2023
Diploma - Level 5 Tourism And Travel Management
New Zealand School of Tourism
12-2025
Diploma - Level 6 Tourism And Travel Management
New Zealand School Of Tourism
12-2025
Skills
- Full License
- Own/Reliable Car
- Excellent customer service
- Effective communication
- Attention to detail
- Multitasking
- Safety awareness
- Working independently
- Problem-solving
- Customer service
- Clean driving record
Certification
- Flight Attendant
- First Aid Certificate
- Alcohol Certificate
Timeline
Rural Courier Delivering
Rural Delivery
01.2024 - 01.2025
Barista
StreetWise Coffee
01.2024 - 06.2024
Worker
Bunnings Warehouse
03.2023 - 04.2023
Worker
McDonalds
10.2022 - 11.2022
Food & Beverage Server
Recruitment
01.2022 - 01.2024
Secondary School - Level 1,2,3
Rosehill College
Level 4 Certificate in Flight - Travel and Tourism
NZ School of Tourism
Diploma - Level 5 Tourism And Travel Management
New Zealand School of Tourism
Diploma - Level 6 Tourism And Travel Management
New Zealand School Of Tourism
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