Summary
Overview
Work History
Skills
References
Timeline
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Nisha Dias

Craigieburn,VIC

Summary

Dynamic Collections Administrator with extensive experience at Westpac Bank, excelling in debt negotiation and customer relationship management. Proven track record in analyzing credit reports and implementing effective payment plans, enhancing recovery rates. Recognized for exceptional problem-solving abilities and meticulous attention to detail, ensuring optimal outcomes in challenging situations.

Overview

22
22
years of professional experience

Work History

Collections Administrator

Westpac Bank
CBD, Auckland
07.2021 - 04.2025
  • Responded promptly to customer inquiries about their accounts.
  • Analyzed customer accounts to determine appropriate collection action.
  • Review credit report entries: Help identify repayment history, credit limits, and open or closed accounts.
  • Assist with data correction: Guide on how to dispute incorrect entries with credit providers or bureaus.
  • Assisted internal staff members with queries.
  • Helped with the discharges of mortgages due to overdue or outstanding rates.
  • Performed other duties as assigned by management team.

Collections Agent

Westpac Bank
CBD, Auckland
06.2004 - 07.2021
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Maintained accurate records of all customer contact attempts and account updates in the database system.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Utilized skip tracing techniques including phone calls, internet searches and databases.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Accepted and processed customer payments and applied toward account balances.

Collections Officer

Baycorp Advantage
, Auckland
03.2003 - 06.2004
  • Handled inbound phone calls, answered customer inquiries, and advised on suitable payment arrangements.
  • Communicated effectively both verbally and in writing with external parties involved in the collection process.
  • Collected delinquent accounts by contacting customers via telephone, email and mail.
  • Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.

Skills

  • Account reconciliation
  • Customer relationship management
  • Debt negotiation
  • Payment processing
  • Credit report analysis
  • Attention to detail
  • Problem solving
  • Time management

References

  • Reference's can be provided upon request

Timeline

Collections Administrator

Westpac Bank
07.2021 - 04.2025

Collections Agent

Westpac Bank
06.2004 - 07.2021

Collections Officer

Baycorp Advantage
03.2003 - 06.2004

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Nisha Dias