Nisha khadka
10A Nelson Street, Hamilton East
Summary
Dynamic professional with extensive experience in customer service and administration, notably at Caltex Chartwell. Proven ability to resolve conflicts with empathy and critical thinking, enhancing customer loyalty. Skilled in data entry and active listening, consistently achieving team goals and fostering positive relationships to drive business success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Caltex Chartwell
05.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Seymour Property Management
05.2023 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Area Manager
Sunrise Supplies UK Limited
02.2022 - 05.2023
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Education
MBA - Finance
University of West of Scotland
02-2022
Bachelor in Business Studies - Accounting, Finance And Economic
Goldengate International College
04-2019
Skills
- Data entry
- Critical thinking
- Active listening
- Customer service
- Call centre experience
Languages
Hindi
Nepali
English
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Interior Design
- I can sing all day and still not get tired
- Road trips on a motorcycle
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Reading books
Timeline
Customer Service Representative
Caltex Chartwell
05.2024 - 04.2025
Administrative Assistant
Seymour Property Management
05.2023 - 10.2023
Area Manager
Sunrise Supplies UK Limited
02.2022 - 05.2023
MBA - Finance
University of West of Scotland
Bachelor in Business Studies - Accounting, Finance And Economic
Goldengate International College
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