Nisha Shah
experience waitress
Craigieburn,Australia
Summary
Results-driven Restaurant Manager with over 2 years of restaurant management and customer service experience, including fast-paced retail operations. Managed kitchen operations, upheld food quality standards, and improved efficiency. Collaborated with staff to streamline processes and ensure compliance with safety and hygiene regulations.
Overview
2
2
years of professional experience
Work History
Kitchen All-Rounder
Kolapasi
Laverton
02.2026 - Current
- Preparing and cooking Indian dishes according to restaurant recipes and quality standards.
- Assisted with food preparation by chopping vegetables, marinating meats, and preparing spices and sauces to ensure timely meal service.
- Preparing and managing customer orders efficiently during busy service periods while maintaining food quality and presentation.
- Handled customer orders and enquiries, delivering friendly and professional service to enhance customer satisfaction.
- Maintaining cleanliness and organisation of kitchen workstations and food preparation areas.
- Following Australian food safety and hygiene regulations while handling, preparing, and storing food.
- Working closely with kitchen and front-of-house staff to ensure smooth service and timely order delivery.
- Monitored stock levels and assisted with inventory management and ingredient preparation to maintain kitchen efficiency.
Manager
Kolapasi Indian Canteen
Coolaroo
12.2024 - 02.2026
- Managed staff rosters, recruitment, training, and performance evaluations to build a skilled and motivated team.
- Oversaw daily restaurant operations, coordinating front-of-house and back-of-house functions for seamless service delivery.
- Ensured excellent customer service by professionally addressing feedback, complaints, and special requests to enhance guest satisfaction.
- Monitored food quality, presentation, and consistency, maintaining authentic Indian cuisine standards.
- Maintained compliance with Australian food safety, hygiene, and WHS regulations.
- Managed inventory, ordering, stock control, and supplier coordination.
- Handled cash management, POS systems, daily sales reports, and basic financial records.
- Planned and promoted special menus, festivals, and events (Diwali, Holi, catering orders, etc.).
- Ensured the restaurant maintains a clean, welcoming, and culturally authentic environment.
Customer Service Assistant / Cashier
Annapurna Indian Supermarket
Central South Morong Shopping Centre
12.2024 - 03.2025
- Assisted customers with inquiries, delivering tailored solutions to ensure satisfaction.
- Operated cash register, processing transactions with accuracy and speed to enhance customer experience.
- Handled cash, EFTPOS transactions, and refunds accurately.
- Maintained cleanliness and organization of checkout area, supporting a welcoming shopping environment.
Kitchenhand and Bar Attendant
The Heritage Reception
Epping, Melbourne
09.2024 - 12.2024
- Planned and overseeing food and beverage service, including managed catering staff.
- Coordinated with chefs and bartenders to create custom menus as per client requests.
- Ensured food safety and quality standards are met.
- Managed inventory and restocked supplies for events, ensuring timely availability for service.
- Settled up and arranging tables, chairs, linens, and décor before the event.
- Ensured that all event areas are ready, including stages, podiums, and dance floors.
- Assisted with takedown and clean-up after the event, resetting the venue for future events.
- Oversaw all aspects of wedding and function venue management
Dry Cleaning Attendant
Immaculate Dry Cleaning
Craigieburn, Melbourne
08.2024 - 12.2024
- Operated dry cleaning machines and equipment to maximize garment processing efficiency.
- Sorted and categorized items based on fabric type and cleaning specifications.
- Guided customers in selecting services and recommended appropriate garment care methods.
- Managed order intake and communicated service status updates to ensure customer satisfaction.
- Conducted quality control inspections on finishing garments to maintain high standards.
- Maintained a clean and organized work environment, adhering to safety protocols.
- Handled cash and electronic transactions accurately, processed payments and issuing receipts.
Customer Service Representative
Zopini Fruit and Veg Shop
Newmarket, Melbourne
02.2024 - 08.2024
- Addressed customer inquiries and resolved issues promptly to ensure customer satisfaction.
- Greeted and assisted customers, addressing inquiries and providing information about products and services to enhance customer experience.
- Delivered exceptional service to foster a welcoming atmosphere for shoppers, encouraging repeat visits.
- Processed transactions efficiently and accurately at the cash register.
- Processed transactions accurately at the cash register, including cash handling and credit/debit card processing.
- Assisted with stocking shelves and maintaining the organization of the sales floor to enhance the shopping experience.
- Collaborated with team members to streamline store operations and elevate customer service standards.
Education
Bachelor of Nursing -
Victoria University
St. Albans, Victoria03-2026
Skills
- Menu development
- Indian cuisine knowledge
- Australian hospitality laws
- Customer communication
- Works well under pressure
- Time management
- Problem-solving
- Organisational skills
- Leadership management
References
Available Upon Request
Qualifications And Certifications
Bachelor of Nursing, Victoria University, St. Albans, Victoria, 01/01/24, Present
Value Offered
Dedicated and adaptable professional with over 2 years of experience in restaurant management and customer service, complemented by 6 months of experience in a fast-paced retail environment at Zopini Fruit and Veg Shop. Proven ability to manage kitchen operations, maintain high standards of food quality, and enhance overall efficiency. Skilled in collaborating with kitchen staff, streamlining processes, and ensuring compliance with safety and hygiene regulations.
Timeline
Kitchen All-Rounder
Kolapasi
02.2026 - Current
Manager
Kolapasi Indian Canteen
12.2024 - 02.2026
Customer Service Assistant / Cashier
Annapurna Indian Supermarket
12.2024 - 03.2025
Kitchenhand and Bar Attendant
The Heritage Reception
09.2024 - 12.2024
Dry Cleaning Attendant
Immaculate Dry Cleaning
08.2024 - 12.2024
Customer Service Representative
Zopini Fruit and Veg Shop
02.2024 - 08.2024
Bachelor of Nursing -
Victoria University