Nishant Garg

PileHire - Site Support:

Maintained and prepared piling and excavation equipment for client hire, ensuring safety and operational standards.

Performed high-pressure waterblasting on piles and tools to remove dirt and debris, ensuring readiness for immediate use.

Applied spray paint and rust prevention coatings to machinery, extending lifespan and preventing corrosion.

Conducted routine maintenance on various tools, including greasing moving parts and replacing damaged tungsten teeth.

Inspected equipment for damage, proactively identifying issues and executing minor repairs to minimize downtime.

Provided essential labor support within yard, enhancing operational efficiency and site organization.

Assisted with loading and unloading heavy machinery, adhering to all safety protocols.

Contributed to a safe work environment by cleaning and organizing the work area.

MICROSOFT

Installed and configured security systems, including CCTV cameras and access control panels for Project LIGHTSPEED.

Provided hands-on support to maintain security infrastructure, ensuring optimal functionality.

Executed wiring and network connectivity for security devices, resolving issues to uphold system reliability.

Utilized technical diagrams for precise installation of all components in security systems.

Collaborated with engineers and project managers to deploy large-scale security systems efficiently.

Managed daily tasks to meet milestones, contributing to timely completion of Project LIGHTSPEED.

Documented installation and maintenance activities for effective project tracking and future reference.

Conducted system testing and quality assurance checks to verify operation of all security components.

• Company Overview: A security service provider based in Auckland, New Zealand.
• Reducing shrinkage through proactive patrolling, apprehension of shoplifters, and effective investigation of suspicious activity.
• Creating a secure environment for customers and staff by responding promptly to security incidents and de-escalating potentially disruptive situations.
• Leveraging CCTV footage and communication skills to identify and apprehend offenders.
• Providing exceptional customer service by assisting customers with security-related inquiries and concerns, ensuring a positive shopping experience.
• Collaborating effectively with law enforcement and store management to develop and implement effective security protocols and procedures.
• A security service provider based in Auckland, New Zealand.

• Afterhours monitor PB CCTV outdoor security systems at relevant sites. Follow SOP- identify and respond to alert, activate security system, respond per SOP. At BM request for internal sensor activations check/search CCTV as directed, respond per SOP.
• Monitor live events until ended, liaise with BM/Police. Secure and save CCTV footage from live events.
• Look for other activity that hasn’t created alert, suspicious people, vehicles, power outages, equipment faults. Foot patrol all HQ site- doors, windows, gates, fences, locks, hazardous, damage, intruder, other.
• Maintain log- book and supply reports as directed. Assist with other historic CCTV search as directed.
• Assist at Security Gate as directed/time overlap. Assist with afterhours access to the Critical Parts Store as needed.
• Assist monitoring any afterhours 3rd party contractors on site/branches.

• Cultivated & Nurtured Relationships; built and managed a portfolio of high-value clients, exceeding assigned targets through personalized account management and proactive engagement.
• Sales & Revenue Generation; consistently achieved and surpassed sales quotas, driving annual revenue growth by identifying customer needs and crafting tailored solutions.
• Negotiation & Deal Closure; negotiated contracts and secured profitable deals, exceeding client expectations and maximizing revenue streams.
• Product & Market Knowledge; maintained in-depth understanding of industry trends and competitor offerings, effectively leveraging this knowledge to present compelling sales proposals and win over new clients.
• Solution Architecting & Consultative Selling; collaborated with clients to understand their unique challenges and developed customized solutions that exceeded their expectations, resulting in high client satisfaction ratings.
• Team Collaboration & Mentorship; fostered a collaborative and supportive team environment, mentoring junior colleagues and sharing best practices, contributing to increased team productivity.
• Data-driven performance Optimization; analyzed sales data and KPIs to identify areas for improvement, implementing strategic adjustments to optimize sales processes and consistently achieve superior results.
• Consistently exceeded monthly sales targets by over 20%, driving a substantial 20% increase in revenue through strategic planning and effective client engagement.
• Led customer satisfaction initiatives, resulting in a 15% increase in customer retention through proactive measures and personalized service delivery, minimizing escalations.
• Drove a 10% increase in market share by identifying and converting business opportunities, fostering strategic partnerships, and staying informed about industry trends.
• Optimized contract management procedures, ensuring accuracy and compliance, contributing to streamlined operations and improved overall business efficiency.
• Demonstrated ICT solutions expertise by staying informed about industry trends and actively promoting cutting-edge solutions, contributing to the innovation of Vodafone's products and services.

• Successfully transitioned from a temporary contract to a permanent role in just five months, showcasing exceptional performance and commitment.
• Consistently surpassed Key Performance Indicators (KPIs) and business development targets, illustrating a dedication to achieving and exceeding organizational goals.
• Received numerous customer and managerial commendations for consistently delivering high-quality technical support and service, showcasing a customer-centric approach.
• Played a pivotal role in supporting and coaching new agents, contributing to their successful onboarding and development, highlighting leadership and mentorship skills.
• Provided efficient first-level technical and customer service support to Apple customers, resolving issues in a single call whenever possible, demonstrating proficiency in troubleshooting and problem resolution.