Nishant Katwal

Results-driven IT professional with extensive experience in technical support, system administration, and troubleshooting. Adept at providing end-to-end IT solutions, from hardware and software deployment to network management and security optimization. Skilled in analyzing system performance, identifying inefficiencies, and implementing effective solutions to enhance business operations. Highly proficient in customer service and end-user support, ensuring smooth IT operations and minimizing downtime. A proactive problem solver with a strong ability to multitask in high-pressure environments, collaborate with cross-functional teams, and mentor staff to improve technical efficiency. Passionate about leveraging technology to drive organizational success and seeking a role that fosters continuous learning, innovation, and professional development.

• Successfully led IT projects, including hardware rollouts and software upgrades, ensuring smooth transitions and minimal downtime.
• Improved IT issue resolution times by optimizing troubleshooting processes and knowledge-sharing within teams.
• Played a key role in training new employees and mentoring junior staff, enhancing team productivity and technical expertise.
• Provided IT support to large-scale organizations, maintaining system efficiency and security across multiple locations.

• Provided freelance IT support and hardware repair services.
• Contributed to IT deployment projects for multiple organizations.
• Participated in company-wide technology rollouts and upgrades.
• Worked with different support teams to resolve escalated IT incidents.
• Assisted with IT procurement and vendor coordination for hardware/software solutions.