Summary
Overview
Work History
Education
Skills
Professional Statement
References
Certification
Timeline
Generic

NISHANT MURGAI

Lower Hutt

Summary

A confident, reliable, and enthusiastic individual with previous customer service & hospitality experience. I enjoy helping clients solving any problems that they may have. I strive to work well under pressure and love to keep myself, and my workflow organized as an experienced customer service representative. I take an enthusiastic approach, combined with a friendly and genuine dedication to customer satisfaction

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cabin Attendant

Interislander( Kiwi Rail)
10.2023 - Current
  • Collaborated with fellow crew members for efficient workflow and optimal customer satisfaction.
  • Assisted in the boarding process, making sure passengers were comfortable and settled before Sailing.
  • Enhanced passenger experience by providing exceptional service and attending to individual needs.
  • Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
  • Assisted in serving meals and beverages according to dietary preferences, ensuring an enjoyable dining experience for all passengers onboard.
  • Ensured safety and comfort of customers onboard Ship.
  • Cash Handling, Eftpos and Till.
  • Served passengers food and beverages and dispensed items for comfort and entertainment.

Uber Driver partner

Self-Employed
07.2022 - Current
  • Ensure the safety of all riders
  • Pick up patrons and greet them when they enter vehicle
  • Provide a safe driving experience for riders and get them to their destinations
  • Ensure that all patrons have properly used the mobile application to close their ride share.

Store Assistant

The Bottle-O
02.2022 - 07.2022
  • Delivering exceptional customer service experience while monitoring and upholding the Sales of Alcohol legislation
  • Overseeing all aspects of asset handling, stock management and health & safety.

Food Packer

EAT (Fresh Is Best)
09.2020 - 12.2021
  • Set up workstations, including prep tables, service counters and steam tables
  • Worked in all areas of production to improve efficiency
  • Followed production list provided by supervisor
  • Adhered to company safety policies and procedures, including proper food safety and sanitation
  • Set up, loaded, and ran food processing equipment according to specifications for weight and ingredient mixtures.

Sandwich Artist

Subway
03.2019 - 11.2019
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales
  • Informed customers of regular deals or monthly specials to upsell orders
  • Answered guest questions, delivering most accurate and updated information available
  • Restocked kitchen supplies by rotating food according to dates
  • Completed opening, closing and shift change tasks following company guidelines
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.

Catering Assistant

LSG SKY CHEFS
01.2017 - 02.2019
  • To follow all operating procedures in the course of duties to the best of your abilities
  • Maintain high standards of quality, hygiene, health and safety in line with customer/company specifications to ensure that the standards of cleanliness and housekeeping are within the guidelines laid down in the Company procedures
  • To be able to communicate effectively both verbally and non-verbally at all levels
  • To ensure that relevant entries are made in the diary log and that the log is checked at the beginning of each shift
  • Carry out quality checks with improvement action when required.

Education

Graduate in Arts -

Guru Nanak Dev University
Nawanshahr, India
01.2007

Skills

  • General Administration
  • Working unsupervised
  • Excellent time management
  • Quick Learner
  • Accepts responsibilities
  • Attention to detail
  • Decision making
  • Customer focused

Professional Statement

A confident, reliable, and enthusiastic individual with previous customer service & hospitality experience. I enjoy helping clients solving any problems that they may have. I strive to work well under pressure and love to keep myself, and my workflow organized as an experienced customer service representative. I take an enthusiastic approach, combined with a friendly and genuine dedication to customer satisfaction.

References

Gagandeep Toor, CSR, Ministry of Social Development - Wellington contact centre

Certification

STCW certification

Timeline

Cabin Attendant

Interislander( Kiwi Rail)
10.2023 - Current

Uber Driver partner

Self-Employed
07.2022 - Current

Store Assistant

The Bottle-O
02.2022 - 07.2022

Food Packer

EAT (Fresh Is Best)
09.2020 - 12.2021

Sandwich Artist

Subway
03.2019 - 11.2019

Catering Assistant

LSG SKY CHEFS
01.2017 - 02.2019

Graduate in Arts -

Guru Nanak Dev University

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NISHANT MURGAI