Nishika Nand
Glenbrook
Summary
Customer-focused professional with a proven track record of delivering outstanding service and driving business growth. Adept at building strong relationships, resolving customer inquiries efficiently, and ensuring seamless experiences in fast-paced environments. Achieved a 20% sales increase during peak seasons through proactive promotions and strategic upselling. Skilled in handling transactions, scheduling, administrative support, and inventory management, with a keen eye for detail and accuracy. A fast learner with excellent communication and problem-solving abilities, committed to maintaining a welcoming and organized workspace. Reliable, adaptable, and dedicated to exceeding customer expectations while contributing to overall business success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Singh's Elite Apartments
04.2022 - 02.2025
- Welcomed guests and customers professionally, ensuring a positive first impression.
- Managed appointments, client records, and directed calls efficiently.
- Handled hotel reservations via Booking.com and internal systems, ensuring accurate availability and pricing.
- Provided information on services, amenities, and local attractions to enhance guest experience.
- Processed payments, managed invoices, and maintained financial records using Microsoft Excel.
- Coordinated with housekeeping and maintenance teams for seamless guest stays.
- Drafted correspondence, reports, and administrative documents using Microsoft Word.
- Resolved customer and guest concerns with empathy, improving satisfaction and loyalty.
Education
Bachelor of Science - Nursing Science
Auckland University of Technology
Auckland, NZ06-2027
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Inventory Management
- Sales Promotion Techniques
- Upselling Strategies
- Customer Relationship Management (CRM)
Accomplishments
- Assisted management with the training of new staff members.
Certification
- [The International English Language Testing System (IELTS)] [The British Council-Cambridge Assessment English ] [2024 January]
- [National Chem Quiz Competition 2023] [The Chemical Society of the South Pacific] [2023 November]
- [Principal's Honour Award] [Xavier College] [2022 & 2021]
- [Credit Certificate ] [Fiji Mathematics Association] [2017 & 2016]
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Elementary
Punjabi
Elementary
Interests
- Gardening
- Playing Sports
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Swimming
- Avid Reader
- I like working with my hands and fixing things
Extracurricular activities
- Frequent participation in the school's athletics tracks club.
- Attended Project Abroad Holiday School.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsCareer advancement4-day work weekTimeline
Receptionist
Singh's Elite Apartments
04.2022 - 02.2025
- [The International English Language Testing System (IELTS)] [The British Council-Cambridge Assessment English ] [2024 January]
- [National Chem Quiz Competition 2023] [The Chemical Society of the South Pacific] [2023 November]
- [Principal's Honour Award] [Xavier College] [2022 & 2021]
- [Credit Certificate ] [Fiji Mathematics Association] [2017 & 2016]
Bachelor of Science - Nursing Science
Auckland University of Technology
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