Nishika Priyali Chand
St Andrews
Summary
I am an enthusiastic and reliable individual seeking full-time employment in Melbourne. I thrive in team environments and possesses excellent interpersonal skills. I demonstrate a strong work ethic and exceptional communication abilities. I am well knnown for outstanding customer service skills and a passion for continuous learning. I am committed to delivering high-quality results and exceeding expectations in all assigned tasks.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
VTNZ
11.2018 - Current
- Ensuring all customers are welcoming in the center, their needs and wants are satisfied with appropriate solutions
- Processing driver license and vehicle related transactions within set requirements, making sure all the information is accurate
- Upselling VTNZ products and referring other VTNZ services to the customers
- Being able to meet key performance measures and carrying out all work in accordance with set procedures and requirements
- Continuously expanding my knowledge of the association by reading all relevant communication, product overviews, attending team meetings and training sessions
Sales Assistant
Toy World
09.2011 - 11.2018
- Cash handling
- Customer Service
- Stock taking and Product displays
- Maintaining customer relations
- This position required using initiative and being observant to customer needs
- I enjoyed working with a variety of customers, including children
Contact Centre Consultant
Air New Zealand, Concentrix
04.2017 - 10.2017
- Upselling, upgrading and recommending products to customers
- Providing key services at all customers
- Developing a strong understanding of all customers services and being able to articulate and sell those services to the customers
- Communication efficiently with customers, peers and management
- Following formal and informal training sessions to upgrade skills and knowledge
- Booking flights and making changes to flights by using the QIK system
- Managing customer accounts and providing customers with the correct information
International Internship Programs
Walt Disney World
01.2015 - 06.2015
- Whilst an intern at Walt Disney World, I worked in the quick-service food & beverage sector at ESPN Wide World of Sports Complex, Walt Disney World Resort
- My duties here included working in the kitchens preparing and packaging the food; interacting with guests, cash handling, as well as operating the register, stocking, cleaning, and providing guests with an excellent level of customer services and satisfaction
- This role allowed me to interact with many guests from various countries which I enjoyed very much
Education
Diploma - Travel and Tourism
New Zealand School of Tourism
03.2014
High School - undefined
Hamilton's Fraser High School
01.2011
Skills
- Customer Service
- Customer Focus
- Communication
- Presentation Skills
- Multi-Tasking
- Administration
- Time Management
- Decision Making
- Adaptability
- Critical Thinking
- Leadership
- Organization
- Problem Solving
Accomplishments
- Diploma in Travel and Tourism Level 5
- Certificate in Advanced Travel, Tourism & Business
- National Certificate in Tourism Level 3
- National Certificate in Travel Level 3 & 4
Timeline
Customer Service Representative
VTNZ
11.2018 - Current
Contact Centre Consultant
Air New Zealand, Concentrix
04.2017 - 10.2017
International Internship Programs
Walt Disney World
01.2015 - 06.2015
Sales Assistant
Toy World
09.2011 - 11.2018
Diploma - Travel and Tourism
New Zealand School of Tourism
High School - undefined
Hamilton's Fraser High School
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