Summary
Overview
Work History
Education
Skills
First Aid course
Languages
Timeline
OperationsManager

Nishil Shah

Summary

Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

7
7
years of professional experience

Work History

Operations Manager

Zara
02.2022 - Current
  • Manage, motivate, and develop your team in accordance with the company's standards and guidelines
  • Take ownership of your department's budgets and targets, and analyse efficiency to achieve the company's objective
  • Deliver an exceptional customer experience and ensure your team meets the same standards by leading by example and providing training.
  • Drive sales and achieving KPI's for your department, Plan and manage the rosters of your team aligned with budget and business needs.
  • Maintain an up-to-date knowledge of products and promotions for your department
    Utilise your industry knowledge about the latest fashion trends to conduct market research in order to deliver feedback to Head Office in Spain.
  • Manage and support the processing of deliveries and preparation of stock to ensure shop floor is replenishment at all times
    Conduct store briefings and preparing store updates to ensure awareness of the day-to-day priorities and operations of the store.
  • Support and provide a safe and healthy work environment free from discrimination, harassment, bullying, violence, and any form of inappropriate behaviour for all participants within the workplace.

Night Manager

NZ Convenience Store
12.2019 - 02.2022
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Created nightly shift task lists to assign duties to each employee.

Sandwich Artist

SUBWAY®Restaurants
11.2019 - 02.2022
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Operated manual and electric appliances to peel, slice vegetables and prepare food, bake cookies, breads.

Auctions Staff

United Flower Growers
12.2017 - 02.2019
  • Enhanced client satisfaction by providing personalized support and promptly addressing inquiries.
  • Loading and unloading pellets of flowers received from different suppliers, unpack and prepare for morning Auctions.
  • Prepared morning auction rooms, online systems, screen, trolley of flowers.
  • Add flower bucket on correct buyers location and help them to Loading in their car.
  • Clean and tidy area after morning auction complete.


Education

Diploma - Businesses And Management

Diploma in Applied Leadership & Management Level6
Newton Collage Of Business And Technologies
04-2020

Diploma - Information Technology

Aspire2 International
Hobson Street
02-2019

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Planning and implementation
  • Staff training, management, Motivation
  • Inventory management, control
  • Schedule management
  • Health and safety compliance
  • Onboarding and orientation

First Aid course

For Health and safety at work place it was required to have 1 first aid officer at workplace and that's why I learn that course and I have certificate well.

This course helped me to improve life-saving skills, like how to reaction and actions needs to take when something happens like electric shock, fire, someone injured, bleeding etc.

Languages

English

Timeline

Operations Manager

Zara
02.2022 - Current

Night Manager

NZ Convenience Store
12.2019 - 02.2022

Sandwich Artist

SUBWAY®Restaurants
11.2019 - 02.2022

Auctions Staff

United Flower Growers
12.2017 - 02.2019

Diploma - Businesses And Management

Diploma in Applied Leadership & Management Level6

Diploma - Information Technology

Aspire2 International

Similar Profiles

CREATE PROFILE
Nishil Shah