Nishul Kaur
Auckland,Silverdale
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Airport Operation & Customer Service Executive
InterGlobe Aviations Ltd. "Indigo Airlines"
09.2015 - 12.2022
- Provided announcements to passengers to explain baggage procedures.
- Stacked unclaimed items onto baggage carts and into storage racks and shelves.
- Used Skyspeed to rebook itineraries, issue boarding passes and calculate and collect appropriate fees.
- Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Conducted departure and arrival briefings.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Handled customer inquiries and suggestions courteously and professionally.
Process Associate
InterGlobe Technologies Private
08.2014 - 09.2015
- Assisted customers by answering questions and responding to inquiries.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer requests for products, services, and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Increased customer satisfaction ratings quickly and accurately solving problems.
- Responded to customer calls and emails to answer questions about products and services.
Ticketing Executive-Domestic
Seven Seaz Vacations Pvt. Ltd.
06.2013 - 08.2014
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Directed passengers to correct airport terminal locations.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
Education
Bachelor of Commerce -
University of Delhi
New Delhi11.2016
Aptima International Airfare & Ticketing - Airfare & Ticketing
Aptima Travel Academy
04.2013
Certificate Course in Spanish Language -
University of Delhi
New Delhi07.2012
Skills
- Executive Presentations
- Maintain Prepare and Produce Executive Reports (MAPPER)
- Customer Service Status Reports
- Customer Service Representation
- Executive Decision-Making
- High-Quality Customer Service
- Outstanding Customer Service Skills
- Customer Service
- Executive Assistance
- Customer Service Abilities
Timeline
Airport Operation & Customer Service Executive
InterGlobe Aviations Ltd. "Indigo Airlines"
09.2015 - 12.2022
Process Associate
InterGlobe Technologies Private
08.2014 - 09.2015
Ticketing Executive-Domestic
Seven Seaz Vacations Pvt. Ltd.
06.2013 - 08.2014
Bachelor of Commerce -
University of Delhi
Aptima International Airfare & Ticketing - Airfare & Ticketing
Aptima Travel Academy
Certificate Course in Spanish Language -
University of Delhi
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