Nislah M. Nijam
Auckland
Summary
Highly organised and outgoing individual with a talent for communication and building relationships. Seeking a role where I can utilise my skills to support a worthwhile cause, connect with community members, and contribute to positive change.
Overview
1
1
Certification
Work History
Store manager
Charcoal chicken
2021 - 2022
- Managed daily operations, ensuring efficient workflow and optimal staffing levels.
- Trained and developed team members to enhance customer service skills and product knowledge
- Analyzed sales data to identify trends, optimizing promotional strategies for increased revenue
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
Baker / H & S Officer / Staff Trainer
Abe’s bagels, mt. Wellington
2019 - 2021
- Health and safety representatives
- SOP documents create and staff training.
Pastry chef, Dessert and Baker
LSG Sky Chef, Flight Catering, Mangere
01.2015 - 2017
- Head pastry chef for Emirates Business class and first class.
- Maintain Quality control.
Cake Baker & Decorator, Bread Baker
Pak n’ Save, Henderson
01.2013 - 2015
- Cake bake and decorating.
- Stock controller, roaster organize
- Work closely with department manager
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Employee training
- POS systems
- Team building and leadership
- Leadership development
- Work Planning and Prioritization
- Documentation and reporting
- Relationship building and management
Certification
Educational_Qualification
*2020 _Work Safe Advisory Service, Auckland - Health & Safey Representative Training
*2019_New Zealand Red cross, Auckland - Comprehensive first Aid course
*2013 - North shore International Academy, Auckland - Food safety & Health and Safety Certificate - NZQA HACCP Standard
*2012North Shore International Academy. A uckland -IVQ Diploma in Food Preparation and cooking
*2012 _ North Shore International Academy, Auckland- Diploma in Professional Cookery Level
*2011 - ICBT Kandy Campus, Sri Lanka - General English Course Certificate
*2008-DICS Computer Educator (pvt) Ltd- Diploma in software Engineering
*2007-IDM Computer Studies Island wide (pvt) Ltd, Sri Lanka - Diploma in Computer Studies Certificate
Languages
Tamil
Native or Bilingual
Sinhala
Native or Bilingual
Timeline
Pastry chef, Dessert and Baker
LSG Sky Chef, Flight Catering, Mangere
01.2015 - 2017
Cake Baker & Decorator, Bread Baker
Pak n’ Save, Henderson
01.2013 - 2015
Store manager
Charcoal chicken
2021 - 2022
Baker / H & S Officer / Staff Trainer
Abe’s bagels, mt. Wellington
2019 - 2021
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