Nispal Thapa
Unsworth Heights,AUK
Summary
Operations professional with deep understanding of optimizing team efficiency and streamlining processes to meet organizational goals. Proven ability to foster collaborative environments and drive results through strategic planning and execution. Adaptable and reliable, with strong leadership and conflict resolution skills valued by employers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operation Team Supervisor
Bunnings North shore Auckland
08.2023 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Conducted regular staff training sessions to ensure consistent implementation of best practices across the team.
- Analyzed data to identify areas for improvement, resulting in higher levels of customer satisfaction.
- Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
- Conducted regular reviews of operations and identified areas for improvement.
Sales Associate
Ice Breaker
10.2022 - 07.2023
- Company Overview: A retail store located at Auckland international Airport.
- Keep up to date with shop promotions and product information.
- Maintain professional communication between the co workers.
- Understand the overseas custom regulations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Receiving stocks and processing them.
- Ordering stock for store as per demand required.
Dairy Farm Assistant
Totora Agricultural Limited
07.2021 - 07.2022
- Enhanced milk production by implementing efficient milking techniques and ensuring proper handling of dairy cows.
- Maintained clean and sanitary conditions in the barn, contributing to overall herd health and welfare.
- Increased farm efficiency by maintaining and repairing various farm equipment, including tractors and milking machines.
- Improved calf health through regular monitoring, vaccination schedules, and timely treatments for illnesses.
- Examined animals for signs of sickness and overall herd health.
Customer Service Representative
BP Connect
12.2017 - 07.2021
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Kept facilities clean, neat and organized always to give areas professional and fresh appeal.
- Followed merchandising guidelines to present visually appealing displays.
- Prepare coffee, cleaned dining areas, open register and carried out other opening duties in cafe.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Room Attendant
Crowne Plaza Queenstown
03.2017 - 12.2017
- Aesthetic upkeeping guest rooms and changed linens according to company specifications, ensuring that each room was following standard set up.
- Completed laundry services with special attention to requirements of different items, including hand washing and dry cleaning.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Respond to guest requests for assistance in timely and knowledgeable manner.
Education
Graduate Diploma - Hotel Management
Southern Institute of Technology
12.2017
Bachelor of Arts - Hotel Management
Mahatma Gandhi University
Byrnihat, ML06.2015
Skills
- Quick learner
- Creative problem solving
- POS Expert
- Service standard compliance
- Health and safety management
Accomplishments
Has successfully completed 8 weeks future leader training provided by Bunnings to develop lean thinking and improve operational performance
Certification
Successfully completed Industrial training in Genting Malaysia Berhad, under Hotel divisions.
Successfully completed Comprehensive First Aid training provided by New Zealand Red Cross
Affiliations
- Volunteer as a river marshal in Macpac Motatapu, Queenstown, New Zealand.
- Volunteer as guest host in Queenstown winter festival and luma light festival, Queenstown, New Zealand.
Personal Information
- Date of Birth: 02/15/94
- Nationality: Nepalese
Hobbies and Interests
- Hiking
- Listening to music
Languages
Nepali
Native or Bilingual
Timeline
Operation Team Supervisor
Bunnings North shore Auckland
08.2023 - Current
Sales Associate
Ice Breaker
10.2022 - 07.2023
Dairy Farm Assistant
Totora Agricultural Limited
07.2021 - 07.2022
Customer Service Representative
BP Connect
12.2017 - 07.2021
Room Attendant
Crowne Plaza Queenstown
03.2017 - 12.2017
Graduate Diploma - Hotel Management
Southern Institute of Technology
Bachelor of Arts - Hotel Management
Mahatma Gandhi University
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