Hi, I’m
Nitee Ramnarain
Highland Park,Auckland
Summary
Dedicated hospitality professional with history in achieving company goals by utilising consistent practices and focused leadership. Adaptable and flexible to working under pressure, new situations and challenges to best enhance the venue and its services. Skilled in staff training and development.
Overview
11
years of professional experience
Work History
Grangers Taphouse & Kitchen & Marina Cantina, Half MoonAuckland
Events and Restaurant Manager
08.2020 - Current
Job overview
- Actively monitor functions' inquiries via the phone, email and face-to-face meetings with an absolute 80% close sales results.
- Execute and implement assigned events with a sense of accountability while co-ordinating these details with the Head Chefs and their team and also with FOH so guests' events are run successfully.
- Help design, develop and supervise events based on customers' budget.
- Provide outstanding customer service while on the floor; i.e. interact positively with customers while promoting the venues' food and beverage services.
- Can successfully run a big section while also in charge of the pass during the busy times or weekends.
- Carefully interview, select and train new staff.
- Identify team weak points and/or monitor FOH performance and provide them with on-going learning and training support so they excel in their tasks.
- Conduct proper inventory for appropriate supplies for the venue and events to run smoothly.
Non Solo PizzaParnell, Auckland
Office and Events Manager
06.2017 - 07.2020
Job overview
- Constantly replied to functions' enquiries and procedures in coordination with the owner of NSP and the Restaurant Manager.
- Coordinated details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties and trade shows with the Head Chef and kitchen team for on-site events and out catering on delivery, timing and service style of food.
- Worked with guest of honour to ensure all requests are met along side the FOH team.
- Coordinated florists, photographers and musicians during for special events such on-site weddings at Non Solo Pizza.
- Completed daily cash-ups and helped in budgeting the events promotions with the owner of the venue.
- Maitre D'ing on busy nights and during events.
- Helped in creating the menus and promoting the daily specials with the Chefs.
Ascension Wine EstateMatakana, Rodney, Auckland
Assistant Functions and Events Manager
09.2016 - 05.2017
Job overview
- Assisted the Functions Manager in corresponding with guests' inquiries concerning private functions, conferences and weddings.
- Met with potential clients and couples and using effective sales methods to sell the venue for prospective functions.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Coordinated and fine tuned events' details with kitchen staff on food delivery and time schedule with the Functions Manager's assistance.
- Represented Ascension Wine Estate at wedding fairs, corporate and tour expositions to create new event opportunities, while building and maintaining relationships with prospective vendors.
- Coordinated with sales and marketing teams to publicize and promote events.
- Worked at the Cellar Door when required and/or special events requesting wine tasting.
Sileni EstateHastings, Napier, Hawke's Bay
Cellar Door Retail Salesperson (Casual)
10.2015 - 05.2016
Job overview
- Dispatched orders for customers within one day and helped in keeping the shop clean and attractive working along side the Cellar Door Manager.
- Set out wine tasting to provide informative information about Sileni Estate, its story and wines to local and international visitors and ensured customer satisfaction and positive experience.
- Demonstrated respect, friendliness and willingness to help when needed and helped in big events such as the Hawke's Bay Marathon and Bridge Pa Festival.
Laboratoires MascareignesPamplemousses, Mauritius
Junior E-Marketer & Administrator
11.2014 - 05.2015
Job overview
- Performed day-to-day digital and SEO procedures accurately and efficiently to promote the company's website for a UK-based market.
- Prepared various written communications, reports and documents via blog interactions, forums to help people and promote our products and services.
- Followed-up sales and manage customer service by mail and phone.
Storm Edge LtdVacoas, Mauritius
Social Media Executive
01.2014 - 10.2014
Job overview
- Assisted the Director to design and implement social media strategies to align with the business goals.
- Helped generate brand and product awareness via social media tools and designed monthly reports for the Director and clients.
- Increased customer engagement through social media and constantly monitored clients' social networks, removal of spam and actively responding to public queries online.
- Conducted research to determine current benchmark trends and audience preferences with the team and the clients.
Leal Communication and Informatics Ltd
Retail Business Coordinator, and Acting Procurement Officer
06.2012 - 12.2013
Job overview
- Reported on stock analysis and forecast for new products/ stock
- Brainstormed with supervisors and sales representatives to bring innovative sales solutions
- Delivered IT services and products to Leal Group clusters and governmental tenders in due time.
Coca-Cola Indian Ocean Islands LtdPhoenix, Mauritius
Marketing Trainee
02.2012 - 06.2012
Job overview
- Conducted marketing pricing survey in Mauritius and promoted better retail and marketing service from outlets' complaints and recommendations
- Assisted the Marketing Manager with key market competitive metrics and product offerings to drive areas of opportunity.
- Helped organise the fortnightly Coca-Cola's sports event in Mauritius, “Le Sport Ca me Dit” for unfortunate kids to encourage them in sports.
Education
Eastern Institute of TechnologyNapier, Hawkes Bay
Post Graduate Diploma from Applied Management
03.2017
Curtin University of TechnologyPerth
BBA from Business Administration And Management
05.2012
University of CambridgeLondon
High School Diploma
12.2000
Skills
- Great interpersonal, management and leadership
- Highly organised and excellent time management
- Excellent user of Microsoft Office tools, Internet, Menu Mate, and intermediate-level for Oxatis, Interspire
- Analytical for report production
- Creative to enhance team work and customer satisfaction/ service
- Restaurant policies and procedures
- Food and beverage pairings
- Events Management, planning and coordination
- Vendor and supplier liaison/ Negotiation
Managers' Certificate, WSET Level 1
Manager's Liquor License Certificate
"The manager is responsible for the compliance with the conditions of the license and provisions of the Sale and Supply of Alcohol Act 2012, which include ensuring the safe and responsible sale and supply of alcohol and minimising alcohol-related harm" - a MUST for venues selling alcohol to patrons.
WSET Level 1 - NZ School of Food and Wine
" Introduction to Wine Regions, Grape Varieties & Wine Style"
Additional Information
I am originally from Mauritius and also a NZ resident; I'm fluent in English and French - both spoken and written. I am an extrovert and versatile person; and I will not hesitate to roll up the sleeves to help my team.
Accomplishments
- Safely tackled customer complaint on-site through clear understanding of the issue.
- Supervised team of 5 to 15 staff members for the previous 5 years in hospitality.
- Achieved 4/5 close sales for events by carefully listening to their needs and requests and efficiently curating events for guests.
- Implemented staff engagement and support through PIP and delegating responsibilities.
Timeline
Events and Restaurant Manager
Grangers Taphouse & Kitchen & Marina Cantina, Half Moon
08.2020 - Current
Office and Events Manager
Non Solo Pizza
06.2017 - 07.2020
Assistant Functions and Events Manager
Ascension Wine Estate
09.2016 - 05.2017
Cellar Door Retail Salesperson (Casual)
Sileni Estate
10.2015 - 05.2016
Junior E-Marketer & Administrator
Laboratoires Mascareignes
11.2014 - 05.2015
Social Media Executive
Storm Edge Ltd
01.2014 - 10.2014
Retail Business Coordinator, and Acting Procurement Officer
Leal Communication and Informatics Ltd
06.2012 - 12.2013
Marketing Trainee
Coca-Cola Indian Ocean Islands Ltd
02.2012 - 06.2012
Eastern Institute of Technology
Post Graduate Diploma from Applied Management
Curtin University of Technology
BBA from Business Administration And Management
University of Cambridge
High School Diploma