Nitesh Dhawan
Auckland
Summary
A dynamic and results-oriented professional with more than seven years of experience in management, customer service, branding, logistics and business operations. Skilled in leadership, analytics, and communication, with a proven ability to drive operational success and nurture team development. Dedicated to supporting community-focused initiatives and using business insights to make a lasting impact.
Overview
7
7
years of professional experience
Work History
Education Officer / Dispatch Coordinator
Waste Management New Zealand
03.2025 - Current
- Coordinated daily dispatch operations for municipal residential recycling services, optimizing routes and driver schedules.
- Acted as liaison between drivers, customer service, and operations to ensure timely bin collections and issue resolution.
- Delivered educational outreach on recycling practices to residents and schools, promoting sustainability and compliance.
- Managed dispatch software and GPS tracking tools to monitor fleet performance and service delivery.
- Ensured adherence to health, safety, and environmental regulations during all dispatch activities.
- Provided operational reports and feedback to improve service efficiency and community engagement.
Assistant Manager
Lifestyle Furniture
02.2024 - 08.2024
- Assisted the store manager in overseeing daily operations, including inventory management, staff scheduling, and maintaining store standards.
- Delivered exceptional customer service by resolving complaints, addressing inquiries, and ensuring customer satisfaction through proactive problem-solving.
- Supported sales goals by monitoring performance, driving initiatives to boost sales, and ensuring the store met monthly and quarterly targets.
- Managed cash handling procedures, including processing transactions, balancing cash drawers, and ensuring compliance with financial protocols.
- Ensured compliance with health and safety regulations, conducting regular safety checks and training staff on safety procedures.
- Collaborated with management to improve operational processes, streamline workflows, and implement strategies that enhanced store performance and team efficiency.
Sales Assistant
Lifestyle Furniture
04.2023 - 01.2024
- Invoicing and Stock handling.
- Weekly reporting and banking.
- Establish and maintain a positive relationship with customers to enhance loyalty.
- Offer detailed information about products, services, policies, and procedures.
- Assist customers in navigating the Customer about Products.
- Greet customers warmly and acknowledge them promptly when they approach the counter.
Business Sales Executive
2 Degrees Mobile
10.2022 - 12.2022
- Mastery of sales techniques and strategies to effectively promote and sell 2degrees mobile products and services to business clients.
- Increased sales revenue by developing and implementing strategic sales plans for key accounts.
- In-depth understanding of 2degrees' mobile and business solutions, including plans, devices, and services, to provide informed recommendations to clients.
- Conducting market research to identify potential clients, understand market trends, and develop strategies to target key business segments.
- Skilled in using Microsoft Office applications (Word, Excel, PowerPoint, Outlook) for creating reports, presentations, data analysis, and managing communications.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Marketing & Operations Manager
Live Smart Solutions Pvt Ltd
03.2019 - 05.2022
- Planned and executed events and marketing programs to increase qualified leads.
- Developed a deep understanding of Live Smart's product features, including switching on/off devices, dimming lights, controlling fan speeds, and setting timers.
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Gained expertise in planning, executing, and closing projects, ensuring they are completed on time and within budget.
- Developed skills in managing and processing various types of data, including tabulation and analysis.
- Worked across various data mining platforms like Oracle Data Mining and Rapid miner.
- Well familiar and worked across data mining softwares like Clikview and Microsoft Power BI.
- Familiarized with agile project management methodologies, allowing for adaptive planning and continuous improvement.
Education
Masters of Applied Management - Business Management
Otago Polytechnic
05.2024
Bachelor of Technology - Information Technology
Guru Gobind Singh Indraprastha University
05.2015
Skills
- Administrative and Coordination Experience
- Data entry and administration proficiency
- Team Collaboration
- Strong customer service skills
- Strong can-do attitude
- MS Project
- Inventory Management
- Project Management Knowledge
- Organizational skills to manage competing priorities
- Financial reporting and budgeting capabilities
- Proficiency in Microsoft Office Suite
- Advanced MS Excel
- Logistics Softwares like Fleet advance, E-road, etc
Hobbies
Drone flying, Landscape photography, Binge watching Sci-fi tv shows, Playing cricket and badminton
Visa
Open work Visa, 2027-05
Timeline
Education Officer / Dispatch Coordinator
Waste Management New Zealand
03.2025 - Current
Assistant Manager
Lifestyle Furniture
02.2024 - 08.2024
Sales Assistant
Lifestyle Furniture
04.2023 - 01.2024
Business Sales Executive
2 Degrees Mobile
10.2022 - 12.2022
Marketing & Operations Manager
Live Smart Solutions Pvt Ltd
03.2019 - 05.2022
Bachelor of Technology - Information Technology
Guru Gobind Singh Indraprastha University
Masters of Applied Management - Business Management
Otago Polytechnic