Nitesh Hira
Auckland,Auckland
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
I am currently pursuing my Level 5 (financial advisor) course with two mandatory papers completed.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Development Manager (Regional Manager)
Pt Chev Family Dentist And Stoddard Dental Square
05.2021 - Current
- Defined Companies Mission to build a team focus
- Hired new staff to grow the business
- Redefined and realigned Dentist`s consultation approach through assessment and feedback to enable patients to take better and more confident decisions enabling to increase the production in 8 weeks by 40% ( Production in May - $85k increased to $185k for July)
- Streamlined Follow up by better use of CRM and sales training techniques
- Elicited stakeholder feedback and input through interviews and surveys.
- Developed CRM database of qualified leads through referrals, cold calling, direct mail, email campaigns and networking.
- Developed and implemented pricing structures aligning business financial objectives with target market and consumers
- Gathered customer needs and worked with product/Services development teams to implement changes based on feedback.
- Analyzed monthly sales, Consultation tactics to identify services needing additional promotion, increasing production by 50%.
- Represented company and promoted products at conferences and trade association meetings.
- Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
- Researched and identified opportunities for New Patient growth and Ongoing Patients.
Sales Representative - Part Time
Nespresso
09.2020 - Current
- Developed and delivered engaging sales presentations to convey product benefits.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Proactively managed client correspondence and recorded all tracking and communications.
- Recommended accurate and effective solutions to customers after identifying problems.
Regional Sales Manager - 10 Clubs
Jetts Fitness NZ
07.2020 - 05.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Leading operational oversight and budgetary supervision for 10 Clubs locations across South Auckland and Waikato.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Evaluated Regions performance by analyzing and interpreting data and metrics.
- Oversaw operations and coordinated with managers to increase operational efficiencies
- Increased Sales and revenue Post COVID 19 lockdown by training and development of Managers and inculcating cultural change across organization
- Interviewed, supervised, motivated staff members to achieve optimal productivity.
- Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
- Developed and implemented new strategies and policies in collaboration with General Manager to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Spearheaded change management and strategic turnaround for company during significant restructuring that took place within first 6 weeks of the role.
- Streamlined First Aid, Cleaning and Hygiene processes post COVID 19 to enable more efficient, safe and safer working and training environment for staff and consumers.
Membership Sales Consultant
LesMills Britomart
05.2019 - 07.2020
- Acquired 700 new customers in 8 months creating a cash flow of approx 78,400 NSD per month and 9,40,800 NSD per year.
- Developed new business by networking with valuable customers
- Brought 7 B2B accounts by implementing successful corporate tie up strategies to build long term relationships.
- Reached out to potential customers via telephone, email and in-person inquiries
- Worked with existing customers to increase purchases of services
- Kept meticulous client notes in CRM
- Ensured that client inquiries were handled professionally and efficiently
- Conferred with customers to understand needs and make targeted service recommendations
- Served customers with knowledgeable, friendly support at every stage of their journey with LesMills
- Drove club revenue by offering customers more personalized services
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Forged and nurtured relationships with customers to cultivate loyalty, boosting customer satisfaction
- Achieved sales goals of 100% and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships
- Developed and executed plans to monitor standard process adherence
Instructor and Personal Trainer
Fitness First India Pvt Ltd
06.2007 - 11.2017
National Business Development Manager
LesMills India
01.2014 - 07.2017
- 30 new accounts in first year and maintaining existing clients.
- Maintained long-lasting relationships with 30 industry partners
- Increased account sales from 0-30 clubs through Consultative sales strategies and helping them build their clientele immediately through bringing innovative and world class training solutions.
- Facilitate organizational assessments and address training solutions with decision makers
- Consult with internal team to monitor participant progress and organizational outcomes
- Trained and lead team of Master trainers through Training modules and persuasion courses to increase overall company efficiency and sales by 30% and more for the first 2 years of the company
- Met with clients to generate new business and negotiate contracts
- Advised clients on Setting up the Gyms and creating world class fitness experience through group fitness solutions and latest tools in the fitness industry. This helped them increase operational efficiencies and economies of scale.
- Handled various accounting transactions to set up accounts and coordinated with Dubai head office
- Organized, Quarterly workshops and demos across the country and maintained an ongoing training support for the training team
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives
- Maintained friendly and professional customer interactions
- Effectively utilise Salesforce (CRM) to record and monitor all prospecting and sales activities
LesMills Head Program Coach
MefitPro
11.2010 - 05.2017
- Maintained high quality of program delivery to the training team and the instructors at quarterly workshops
- Conducted initial Module training for building the tribe in India as well in parts of central Asia and Middle east like - Saudi Arabia and Kazakastan
- Mentored 7 program coaches for India with ongoing skill development program and training
Area Sales Manager/Personal Trainer Manager
Fitness First
06.2010 - 11.2013
- Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
- Produced ad hoc reports and documents for senior team members
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Set and achieved sales targets for Delhi NCR region.
- Developed new process for employee evaluation which resulted in marked performance improvements
- Achieved 30% increase in member retention by improving the quality of services provided within the Group fitness department, Fitness department and sales
- Worked directly with sales, Front of house and Personal training teams to achieve monthly budget for consecutive 8 months
- Implemented a Quality control process in place to make sure that the hiring process of the fitness instructors and the ongoing development to make sure that the member experience surpassed any other fitness club in the country
- Reported directly to the national fitness manager with weekly and monthly reports of performances and commissions
- Built strong relationships with members to promote health, wellness and available services
- Met or exceeded monthly revenue and training goals
- Helped clients set and achieve health and wellness goals
- Led individual and group wellness seminars and educational programs on movement and functional training
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from service, protecting company reputation and loyal client base
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
- Developed strategy and managed market communications that drove product demand
- Documented meeting minutes and distributed to staff to facilitate follow ups.
Education
Post Graduate Diploma in Business - Sales And Marketing Education
AIS
Auckland02.2019
GED -
Auckland Institute Of Studies, Asquith Campus
Auckland, Auckland2018
GED - undefined
Satyawati College
New Delhi, DL2005
High School Diploma - undefined
Sachdeva Public School
New Delhi, DL2002
Skills
- Business development and planning
- Telesales expert
- Key decision making
- Relationship building and management
- Campaign development
- Market understanding
Accomplishments
- Fastest turnaround of the lowest performing region within 8 weeks
- Led the region to overachieve its Net Member growth by 124% in the 3rd Month of starting the role.
- Turned around the Lowest performing club of the country into the top performing club within 8 weeks of starting the role
- Awarded the TOP REGIONAL PERFORMANCE MANAGER for 1st quarter 2021 based on Net customer Acquisition matrix.
- Top Sales Rep for FY 2019-20 at Les Mills across the organization
Certification
- Grant Cordone University of sales training
- Les Mills Sales module
- Fitness first Sales training
- Mefitpro Business summit
- Certified LesMills instructor
- Certified ViPR trainer
- Certified TRX trainer
- First AID certified
Timeline
Business Development Manager (Regional Manager)
Pt Chev Family Dentist And Stoddard Dental Square
05.2021 - Current
Sales Representative - Part Time
Nespresso
09.2020 - Current
Regional Sales Manager - 10 Clubs
Jetts Fitness NZ
07.2020 - 05.2021
Membership Sales Consultant
LesMills Britomart
05.2019 - 07.2020
National Business Development Manager
LesMills India
01.2014 - 07.2017
LesMills Head Program Coach
MefitPro
11.2010 - 05.2017
Area Sales Manager/Personal Trainer Manager
Fitness First
06.2010 - 11.2013
Instructor and Personal Trainer
Fitness First India Pvt Ltd
06.2007 - 11.2017
Post Graduate Diploma in Business - Sales And Marketing Education
AIS
GED -
Auckland Institute Of Studies, Asquith Campus
GED - undefined
Satyawati College
High School Diploma - undefined
Sachdeva Public School
- Grant Cordone University of sales training
- Les Mills Sales module
- Fitness first Sales training
- Mefitpro Business summit
- Certified LesMills instructor
- Certified ViPR trainer
- Certified TRX trainer
- First AID certified
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