Nithi Kumar
Wellington
Summary
Insightful Information Technology Manager with 7 years of IT leadership experience in New Zealand including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Experienced in working with NZ & AU federal and Government Agencies.
Overview
14
14
years of professional experience
Work History
Program Manager
Juvare APAC
03.2022 - Current
- Lead and successfully manage several teams performing system implementation and customization for Juvare’s clients
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Lead the team with Agile Transition
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Serves as the primary contact and advisor to multiple clients during the delivery period for new client implementations and enhancement projects – project durations range from two weeks to continual
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Manages the scope of work, budget, and go-lives, anticipating problems and complications, formulating solutions proactively to not delay implementations
- Interact regularly with clients, managing expectations and communicating project progress
- Leveraged project management processes and tools to define and execute projects.
- Financial responsibility includes planning, budgeting, reporting, and forecasting resource costs and ensuring project performance is reflected in revenue recognition
- Manage resource load across the team, matching skill sets to client needs and ensuring teams have adequate skill sets to run autonomously
- Oversee professional services resources, monitoring and tracking performance
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Partner with Product Engineering team on new integrations and enhancements required to meet statement of work scope.
- Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
Project Manager
Tin Soldier-Redbox Digital
10.2021 - 03.2022
- Hybrid role performing Business Analysis and Project Management duties
- Responsible for engaging with clients to advise and shape projects to meet their needs by properly defining the stakeholder’s project objectives and mapping requirements appropriately
- Predominantly on Magento and Acquia web content management platform projects
- Focusing on SEO and Google page speed score
- Engaging with clients to advise and shape projects to meet their needs by properly defining the stakeholder’s project objectives and mapping requirements appropriately
- Assess and develop user stories, acceptance criteria and test cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with agreed project deliverables
- Execute projects to agreed time, scope, budget and quality including developing objectives and plans to deliver on the business case benefits, budget and timescales
- Managing project work and resources to enable successful and timely completion of the project including performing gate reviews and quality assurance reviews
- Communicating with project teams, management, customers and stakeholders including implementing and working through defined governance processes
- Coaching and mentoring both customers, vendors and project team members in delivery fundamentals and the benefits to successful requirements gathering and delivery
- Provide accurate and consistent weekly status reporting for key IT initiatives, deliverables, risk, issues and program financials
- Proactively identify risks and issues on projects - leading team to develop risk management and issue management plans.
Project Lead
Fullers Group Ltd
06.2019 - 10.2021
- Responsible for scoping the business requirements and developing technical solutions
- Involved in developing the implementation approach and managing the impact on all business areas primarily focusing fleet maintenance
- Responsible for all aspects of the project from business analysis to plan management, stakeholder engagement and risk management
- Promote technology migration from the traditional ways
- Enabled the company to develop their roadmap toward digitisation using the various IT implementations
- Served as trainer to train non-technical staff
- Creating user stories and perform requirement analysis
- Conduct business and system analysis and lead software and process design changes
- Delivered Functional and User Acceptance Testing
- Provide expertise on the systems limitations/capabilities as they relate to the business goals
- Engage team to gather software requirements/business rules, and ensure alignment with development teams
- Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams
- Act as a technical liaison between the technology department and the business customers
- Manage overall program schedule and reported program status and metrics
- Chair weekly program review meetings, chase PM’s actions, updates, and reports
- Reporting for the leadership team derived from the Database system using Power Query and Power BI.
Project Management Officer
DHL United Kingdom
09.2014 - 09.2015
- Coordinated the development and deployment of new software and hardware of a new $4.5 million workflow for print and online graphical outputs produced by SAP Oracle
- Maintained and updated reporting for the PMO
- Tracked financials, raised purchase orders, and reconciled invoices using SAP
- Managed the change control work streams of all projects through governance boards
- Promoted as being in charge to manage a $100k project to implement a customer bulk recruitment scheme to help drive recruitment of Truck Drivers
- The project was delivered on time and with budget.
Project Management Specialist - IT Security
IBM, India
03.2011 - 06.2013
- Responsible for developing and implementing GDF (Global Delivery Framework), Lean Project/Productivity Tracking System
- Managed 10 to 15 technical resources as well as Statement of Work and utilized Lean methodologies and tools
- Managed small to large, scaled project plans and responsible for providing strong analytical and problem-solving skills
- Served as GDF Subject Matter Expert
- Being a part of a successful lean transition for Global Delivery Framework project
- Developed the training manual, user guides, quick guides and trained all the Super Users on the GDF, Project/Productivity Tracking System
- Meet customer requirements with configuration, reports, templates, training, and materials
- Experience in facing external and internal security audits
- Creating and maintaining audit reports
- Managing security and compliance for accounts from Americas, EU, and Australia
- (Clients Like Hertz Car Rental, AstraZeneca, McCain Foods & Capital One UK)
- Organising security policy review meetings
- Performed all aspects of Global Program/Project Management using PMI and CMMI via GMAC SDP Project Management Methodology throughout the lifecycle of this project
- Managing and training employees in the Security & Risk Management Team.
IT Administrator
Hewlett Packard, India
12.2009 - 03.2011
- Managing and configuring workstations and desktops
- Creating configuration files for manufacturing products
- Attending meetings with manufacturing team and liaising with the manager in case of any escalation.
Education
Master of Science - Information Technology
Eastern Institute of Technology
Auckland, NZ03.2018
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Program Leadership
- Critical Thinking
- Interpersonal Skills
Websites
Interests And Community Involvement
Spending time with family and friends, Cooking and doing voluntary work to support communities with language barriers.
References
Available upon request
Timeline
Program Manager
Juvare APAC
03.2022 - Current
Project Manager
Tin Soldier-Redbox Digital
10.2021 - 03.2022
Project Lead
Fullers Group Ltd
06.2019 - 10.2021
Project Management Officer
DHL United Kingdom
09.2014 - 09.2015
Project Management Specialist - IT Security
IBM, India
03.2011 - 06.2013
IT Administrator
Hewlett Packard, India
12.2009 - 03.2011
Master of Science - Information Technology
Eastern Institute of Technology
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