NITHIN YALLA
Technician
Auckland,AUK
Summary
- P>To obtain a position in a reputed organization where I can effectively utilize my skills in technical and fast paced environment. Utilize my interpersonal and communication skills with a view to later advancement to a better person and position in the organization and life.
- To obtain a position in a reputed organization where I can effectively utilize my skills in technical and fast paced environment. Utilize my interpersonal and communication skills with a view to later advancement to a better person and position in the organization and life. I am willing to take ownership of issues until they are fully resolved and are committed to my own continuous education, and self- improvement. I understand the need to work within cost and time restraints and aside from this has the ability to manage workloads accordingly. NOTABLE ATTRIBUTES Exceptional Client Service
- Show great awareness of social, cultural, political context.
- Ability to demonstrate respect for the customer. Fluent Communication Skills
- Excellent written and verbal communication skills.
- Positive attitude with great sense of humour. Solution focused
- Being patient, courteous and calm with demanding customers.
- Exceed assigned targets in job and projects. Leadership Skills
- Good at working in team environment.
- Building an excellent relationship with teammates.
- INDUSTRY CONTOUR
- Strong customer focus and troubleshooting skills with passion for technology and helping people.
- Be flexible and have excellent attention detail and accuracy.
- Proven experience and ability to manage your time and your tasks efficiently.
- Liaise with dispatch and field managers to ensure work done smoothly.
- Carrying out all audits of tools and machines. Maintaining and adhering to health and safety
- Procedures. Certified to perform working at heights.
- Certified to provide basic first aid. Demonstrate knowledge of workplace health and safety.
Overview
5
5
years of professional experience
Work History
Telecommunication Technician - Fibre optic
ACCESSNET LTD
07.2021 - 06.2023
- Scope designing and installation of optical fibre using different topologies like air blown, aerial and underground
- Installation of the Modems, Optical Network Terminal box(ONT) to Optical Fibre, Splicing the fibre terminals in FAT, ABFFP
- Installation of the GATOR and connecting RAT devices
- Making and managing wireless networks(Wi-Fi), Telecommunication & voice structure cabling services through Voice Over IP
- Submitting the completed work documents to field managers through cloud based pulse software app
- Responsible for answering all customer inquiries and resolving consumer concerns, therefore customer satisfaction is my top most priority
- Designing and scoping of the customer premises for FTTH
- Communicating with customers On-site and through phone call regarding the appointment, Installation plan, and Issues to resolve
- Visiting different places as a part of work for longer periods
- Visited places Bay of plenty and Waikato
- Analyse and troubleshoot user problems to provide software and hardware solutions for the network.
Team Lead
LEGACY TELECOMMUNICATION LTD
02.2021 - 07.2021
- Designing and scoping of the customer premises for FTTH
- Communicating with customers On-site and through phone call regarding the appointment, Installation plan, and Issues to resolve
- Visiting different places as a part of work for longer periods
- Visited places Wellington
- Analyse and troubleshoot user problems to provide software and hardware solutions for the network
- Scope designing and installation of optical fibre using different topologies like air blown, aerial and underground
- Installation of the Modems, Optical Network Terminal box(ONT) to Optical Fibre, Splicing the fibre terminals in FAT, ABFFP
- Installation of the GATOR and connecting RAT devices
- Making and managing wireless networks(Wi-Fi), Telecommunication & voice structure cabling services through Voice Over IP
- Submitting the completed work documents to field managers through cloud based pulse software app
- Responsible for answering all customer inquiries and resolving consumer concerns, therefore customer satisfaction is my top most priority.
Crew
03.2018 - 11.2020
- Pre-calling customers and fixing appointments for the scheduled jobs
- Assisting lead technician and learning about the methodologies of the work to be done
- Configuring and installing network peripherals on customer premises
- Monitoring and ordering of the stock
- Attending monthly Tool-box meetings and learning about new technologies of the Chorus internal portal
- Creating and maintaining of the upcoming and the finished jobs on Excel sheet
- Maintaining health and safety on the work site.
Skills
- Exceptional Client Service
- Fluent Communication Skills
- Solution focused
- Leadership Skills
- INDUSTRY CONTOUR
- Strong customer focus and troubleshooting skills
- Be flexible and have excellent attention detail and accuracy
- Proven experience and ability to manage your time and your tasks efficiently
- Liaise with dispatch and field managers to ensure work done smoothly
- Carrying out all audits of tools and machines
- Maintaining and adhering to health and safety procedures
- Certified to perform working at heights
- Certified to provide basic first aid
- Demonstrate knowledge of workplace health and safety
- Technical Support
- Troubleshooting
- Fault Logging using Ticketing Software ETA, Pulse, Sitetrax
- LAN/WAN Technologies
- Snap support
- Site Track Air
Notable Attributes
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Education Summary
- AWI (Auckland Wise Institute), Diploma in Computer Science -Level 7, 12/01/15, 09/30/16
- Nova Institute of Technology and Science, Computer Science Engineering, Bachelor's Degree, 05/01/11, 05/31/15, Computer programming and data structures, Network Theory, Control systems, Microprocessor and Microcontrollers, Electrical machines, Control Systems, Power Electronics
Area Of Expertise
- Windows and Mac OPERATING SYSTEMS
- Technical Support
- Troubleshooting
- Fault Logging using Ticketing Software ETA,Pulse,Sitetrax
- LAN/WAN Technologies
- Snap support
- Site Track Air
Timeline
Telecommunication Technician - Fibre optic
ACCESSNET LTD
07.2021 - 06.2023
Team Lead
LEGACY TELECOMMUNICATION LTD
02.2021 - 07.2021
Crew
03.2018 - 11.2020
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