Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nitin Malhotra

Auckland

Summary

Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.

Overview

14
14
years of professional experience

Work History

Area Manager

Travelex Financial Services
08.2022 - 11.2024
  • Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
  • Enhanced customer satisfaction through focused staff training and regular performance evaluations.
  • Established effective communication channels between departments, improving collaboration and information sharing across the organization.
  • Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
  • Improved overall operational efficiency by streamlining processes and implementing new systems.
  • Coordinated cross-functional teams to achieve alignment on goals, objectives, and overall business strategy.
  • Developed successful strategies for inventory control, reducing waste, and minimizing stock discrepancies.
  • Increased employee retention rates by developing comprehensive onboarding programs for new hires.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Operations Customer Service Manager

Pak’n Save, Innes
11.2019 - 07.2022
  • Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Strategically managed resources, milestones and budgets, saving cost in expenses.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring and training of team members.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed daily operations of organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.

Multi-Store Manager

Spark NZ
03.2017 - 10.2019
  • Completing store operational requirements by scheduling and assigning employees, followings on work results.
  • Maintaining Store staff by recruiting,selecting,orienting, training and coaching employees.
  • Maintaining Store staff job results by coaching,counseling and disciplining employees,planning,monitoring and appraising job results.
  • Achieving financial objectives by preparing annual budget, scheduling,expenditures,analyzing,variances,initiating corrective actions.
  • Identifying current and future customer requirements by establishing rapport with potential and actual customers and other persons in position to understand service requirements.
  • Formulating pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
  • Marketing merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
  • Securing merchandise by implementing security systems and measures.
  • Protecting employees and customers by providing a safe and clean store environment.
  • Maintaining the stability and reputation of the store by complying with legal requirements .

Multi-Store Manager

Freedom Furniture
02.2016 - 02.2017
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
  • Full Responsibility of operational and financial part of the business

Sale and Service Coordinator

ARI Duty Free
02.2014 - 01.2016
  • Management of shifts in absence of sales manager.
  • To assist and support the store management team with the effective coordination of shop floor activities to ensure that the store and retail operations perform to the highest level in terms of customer service and profits.
  • Assist, support and coordinate the point of sale to ensure that the stations are resourced to process customer transaction accurately.
  • Approaches and engages customer in line with best practice selling techniques and provide constructive feedback to sales manager to motivate and develop team members.
  • Accuracy and attention to detail in cash and card handling and accountability for cash.
  • Knowledge and application of merchandising standards within your stores.
  • Provides feedback to team members and mangers regarding product interest.
  • Demonstrates a total commitment to addressing customer needs.

Night Manager

Sudima Hotel
04.2012 - 01.2014
  • Created nightly shift task lists to assign duties to each employee.
  • Responsible for all night staff and perform Night Guest Services Agent duties when required.
  • Process effective guest check-ins and check-outs and process their accounts.
  • To assist guests with their queries and ensure that all guest needs are met.
  • To ensure that all the interactions with guests are professional, polite and clear as per hotel guidelines.

Concierge/Receptionist

Jet Perk Hotel
07.2010 - 03.2012
  • To provide an efficient, professional service where guests can check-in and check-out with minimum fuss.
  • Develop and maintain an up-to-date knowledge on room types, rates, packages, discounts and hotel facilities.
  • Report any unusual incidents or requests to duty manager.
  • Assists room service, banqueting or porters as required.

Education

High School Diploma -

Cornell Institute of Management

Skills

  • Staff Coaching & Training
  • Business Development
  • Administration
  • Stakeholder Relationship
  • Customer Relationship
  • P&L Budgeting
  • Visual Merchandising
  • People Management
  • Retail Marketing
  • Analyzing & Driving KPIs
  • Area Management
  • Profitability Assessments
  • Customer Trend Analysis
  • Budgeting and Expenditures
  • Team Recruiting and Onboarding
  • Resource Allocation

Additional Information

  • Possessing a professional, focused and understanding attitude towards customers.
  • Committed to continuing education and training.
  • Strong influencing and communications skills.
  • Ability to pick up new knowledge and skills quickly.

Timeline

Area Manager

Travelex Financial Services
08.2022 - 11.2024

Operations Customer Service Manager

Pak’n Save, Innes
11.2019 - 07.2022

Multi-Store Manager

Spark NZ
03.2017 - 10.2019

Multi-Store Manager

Freedom Furniture
02.2016 - 02.2017

Sale and Service Coordinator

ARI Duty Free
02.2014 - 01.2016

Night Manager

Sudima Hotel
04.2012 - 01.2014

Concierge/Receptionist

Jet Perk Hotel
07.2010 - 03.2012

High School Diploma -

Cornell Institute of Management

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Nitin Malhotra