Nitish Godara
Christchurch
Summary
Service-oriented manager with 5 years background in management. Strive for excellence in communication and time management skills. Handles tasks with accuracy and efficiency. Friendly and enthusiastic with 10 years of specialization in hospitality & tourism. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanour at all times.
Overview
4
4
years of professional experience
Work History
Motel Manager & Part Owner
Airport Palms Motel
06.2024 - Current
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Operational Setup as we brought the motel from previous owners.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue.
- Increased repeat business through excellent customer service and targeted marketing efforts.
- Reduced expenses with effective cost control measures in purchasing and payroll management.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Oversaw day-to-day operations of 22-room hotel with staff of 8 employees.
Hotel General Manager
Park Hotel & Liberty Apartment Hotel
06.2023 - 06.2024
- Helping both the hotels get back on its feet after a COVID-related closure
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Oversaw day-to-day operations of 150-room hotel combined with staff of 15-20 employees.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Business Manager
Harbourside Lodge, Nelson
02.2022 - 06.2023
- Oversee a team of over 8 employees across 2 motels with total of 28 rooms, which includes housekeeping and front desk team.
- Created a comprehensive spreadsheet in QuickBooks to keep track of vendors' billing cycles and monitor payments and invoicing.
- Observed and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- Monitoring the revenue, creating budgets & controlling expenditures.
- Tracked guest satisfaction surveys to understand the market trends and creating action plan to improve guest satisfaction.
- Running promotions on OTA’s to maintain the inflow of the bookings.
- Making corporate relations and retaining them.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Food & Beverage Supervisor/ Duty Manager
Holiday Inn Rotorua
07.2021 - 01.2022
- Assist with the day to day management of Restaurant, Bar operations
- Effective handling of guest complaints
- Maintain and foster a good team environment
- Lead and develop the Food and Beverage team, including on the job training and coaching of staff.
- Assist the Restaurant & Bar manager with stock orders and driving departmental success.
- Reliable and punctual with a high attention to detail and willingness to go the extra mile
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Food & Beverage Duty Manager/ Night Manager
Autolodge Hotels/ Plymouth International, New Plymouth
- Oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
- Ensuring smooth check-in and check-out during afterhours.
- Night Auditing and balancing of all the transactions.
- Ensuring all the public areas are kept tidy and clean.
- Setting up conference rooms for functions and meetings.
Food & Beverage Duty Manager
Holiday Inn, Rotorua
07.2021 - 01.2022
- Supervised and directed all aspects of the restaurant, lobby bar, banquets and room service.
- Assigned, directed, supervised and trained the staff in the proper methods of food and beverage service.
- Oversaw cleaning and safeguarding of equipment and facilities.
- Inspected dining rooms to ensure all quality and service standards were met.
- Assisted in competitive pricing and menu changes in restaurant, room service and lobby bar.
- Maintained guest check audits and ensured proper purchase of alcohol and maintained inventories.
- Conferring with workers to resolve grievances.
- Flexibility to respond to a range of different work situations.
Education
Postgraduate Diploma - Hotel Management
Pacific International Hotel Management School
New Plymouth, TKI07.2020
Bachelor - Hospitality Management
University of West London
01.2018
B.Sc - Hospitality and Catering Services
Pune University
01.2018
Skills
- Financial management
- Project management
- Employee management
- Business development
- Customer relationship management
- Operational leadership
Timeline
Motel Manager & Part Owner
Airport Palms Motel
06.2024 - Current
Hotel General Manager
Park Hotel & Liberty Apartment Hotel
06.2023 - 06.2024
Business Manager
Harbourside Lodge, Nelson
02.2022 - 06.2023
Food & Beverage Supervisor/ Duty Manager
Holiday Inn Rotorua
07.2021 - 01.2022
Food & Beverage Duty Manager
Holiday Inn, Rotorua
07.2021 - 01.2022
Food & Beverage Duty Manager/ Night Manager
Autolodge Hotels/ Plymouth International, New Plymouth
B.Sc - Hospitality and Catering Services
Pune University
Postgraduate Diploma - Hotel Management
Pacific International Hotel Management School
Bachelor - Hospitality Management
University of West London
Disclaimer
I hereby declare that all the above information given by me is true to the best of my knowledge. Place: Nelson Date: 2023-04-03
Similar Profiles
Shane ballardShane ballard
Construction Worker at south pacific palms motelConstruction Worker at south pacific palms motel
Dallas HawkinsDallas Hawkins
Kitchen Hand at The Palms MotelKitchen Hand at The Palms Motel
Kirt RichardsKirt Richards
Greenskeeper at The Bluff Palms MotelGreenskeeper at The Bluff Palms Motel
KETANKUMAR PATELKETANKUMAR PATEL
PACKING SUPERVISOR at COUPLAND'S BAKERIESPACKING SUPERVISOR at COUPLAND'S BAKERIES
Jaydeep PatelJaydeep Patel
Health Care Security Supervisor at Allied SecurityHealth Care Security Supervisor at Allied Security