Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Nitish Nitish

Auckland,AUK

Summary

Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dispatcher

Mainstream
Otahuhu, Auckland
08.2024 - Current
  • Received and dispatched calls for emergency services.
  • Updated records of driver locations, delays, and cancellations.
  • Coordinated delivery routes with drivers and customers to ensure timely deliveries.
  • Monitored driver progress throughout the day, providing updates as needed.
  • Maintained detailed records of vehicles, equipment, and inventory.
  • Provided customer service support for drivers and customers related to delivery inquiries.
  • Created reports that tracked daily delivery activities including orders received and shipped.
  • Assisted in resolving customer complaints related to delivery issues.
  • Managed communication between drivers and warehouse personnel to coordinate loading and unloading of goods.
  • Developed procedures for efficient route planning based on customer needs and traffic conditions.
  • Verified accuracy of paperwork associated with each delivery including invoices and manifests.
  • Identified opportunities for process improvement within the dispatch system to increase efficiency.

Peter Baker Transport
Mount Maunganui, Tauranga
07.2019 - 07.2024
  • Loaded and unloaded cargo from vehicles manually or with equipment such as dollies, pallet jacks, and forklifts.
  • Received delivery instructions from dispatchers or supervisors via telephone or two-way radio.
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
  • Followed appropriate safety procedures for transporting hazardous materials.
  • Determined most efficient routes to deliver goods utilizing maps, global positioning systems, or other navigational aids.
  • Delivered packages to homes, businesses, hospitals, schools, construction sites and other locations in a timely manner.
  • Provided excellent customer service by answering questions regarding deliveries or pickups.
  • Made sure that all paperwork was completed accurately in order to maintain accurate records of deliveries and pickups.
  • Ensured proper loading techniques were used to secure freight safely during transport.
  • Reviewed orders prior to delivery and loaded trucks accordingly to ensure safe transportation of products .
  • Reported delays due to weather conditions or heavy traffic delays encountered during scheduled runs.
  • Followed company policies regarding fuel usage and vehicle maintenance.
  • Responded promptly to requests from customers who needed changes made in their scheduled deliveries.
  • Coordinated parcel delivery using strong time management skills.
  • Checked and secured package loads before deliveries.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
  • Quickly responded to customer inquiries to improve business relationships.
  • Answered shipment and delivery questions concerning estimated times of arrival.

Night Shift Supervisor

Z Gas station
Mount Wellington, Auckland
04.2017 - 05.2019
  • Ensured the security of the premises by conducting regular patrols and monitoring surveillance equipment.
  • Provided assistance to customers in resolving complaints and disputes.
  • Maintained an up-to-date knowledge of store products, services, promotions and pricing structures.
  • Assisted with training new employees on proper procedures and job duties.
  • Inspected work stations for cleanliness and tidiness throughout the night shift.
  • Analyzed customer feedback data to identify trends in service issues or customer satisfaction ratings.
  • Addressed customer inquiries promptly and efficiently while ensuring excellent customer service was maintained.

  • Managed cash flow for the department including collecting payments from customers.
  • Kept areas clean, neat, and inspection-ready to comply with product guidelines.
  • Completed opening and closing duties to facilitate business operations.
  • Employed optimal safety practices resulting in zero hazards, incidents, or lost-time accidents.

Education

High School Diploma -

Royal Business College
Te Puke, NZ
12-2015

Skills

  • Driver communication
  • Stress tolerance
  • Communication equipment operation
  • Team collaboration
  • Verbal and written communication
  • Service planning
  • Training new hires
  • Data entry
  • Time management
  • Customer relations
  • Customer relationship management

Affiliations

I love gardening, playing ten-pin bowling, and playing pool.

Certification

  • Forklift license
  • P Endorsement

Languages

English
Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

References

References available upon request.

Timeline

Dispatcher

Mainstream
08.2024 - Current

Peter Baker Transport
07.2019 - 07.2024

Night Shift Supervisor

Z Gas station
04.2017 - 05.2019

High School Diploma -

Royal Business College

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Nitish Nitish