Nitya Kanda
Wellington,Wellington
Summary
Highly organized and compassionate professional with15+ years of experience in Clients relationships management leadership, and team management. Proven ability to prioritize tasks, manage workflows, and maintain a clean and safe environment. Seeking to leverage strong communication and interpersonal skills, along with a commitment to providing exceptional care. Eager to learn and contribute to a supportive team environment.
Overview
20
20
years of professional experience
Work History
Business Owner/Laser Therapist
Avana Laser & Cosmetic
06.2012 - Current
- - Managed a team of 6 beauty therapists, overseeing daily operations, scheduling, and staff training
- - Developed and maintained effective systems for operational management, ensuring high-quality service delivery and client satisfaction
- - Resolved customer issues efficiently and professionally, building strong client relationships
- - Maintained a clean, safe, and organized work environment
Business Sales Support Specialist
TelstraClear
02.2008 - 04.2012
- - Provided exceptional customer service, troubleshooting issues and resolving customer inquiries
- - Maintained accurate records of sales trends and customer interactions
- - Collaborated with account managers to strategize sales and improve sales processes
HR-IT & Telecom Recruiter
Iris Software
05.2005 - 04.2007
- - Screened and shortlisted candidates, coordinating interviews and assisting with the onboarding process
- - Demonstrated strong communication and organizational skills in a fast-paced recruitment environment
Education
NZQA Certified Level4 Therapist -
01.2018
MBA - Business Management
Wigan & Leigh
UK01.2005
Bachelor of Computer Applications - International Management
I.M.C
01.2002
Skills
- - Client Care & Communication: Exceptional customer service skills honed over15 years, building rapport and trust with diverse clientele Active listening, empathy, and clear communication
- - Teamwork & Leadership: Managed a team of 6 beauty therapists, fostering collaboration and high-quality service delivery Experience in conflict resolution and motivating team members
- - Organization & Time Management: Proven ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines Experience with scheduling, inventory management, and operational efficiency improvements
- - Problem-Solving & Decision-Making: Successfully addressed customer issues and implemented solutions to enhance operational efficiency
- - Record Keeping & Documentation: Maintained accurate records of sales, customer interactions, and operational data Experience with CRM systems
- - Maintaining Clean & Safe Environments: Ensured a clean and hygienic work environment in a beauty therapy setting
- - Adaptability & Flexibility: Successfully adapted to changing business needs and priorities And willing to work shifts as per requirements
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Business Owner/Laser Therapist
Avana Laser & Cosmetic
06.2012 - Current
Business Sales Support Specialist
TelstraClear
02.2008 - 04.2012
HR-IT & Telecom Recruiter
Iris Software
05.2005 - 04.2007
NZQA Certified Level4 Therapist -
MBA - Business Management
Wigan & Leigh
Bachelor of Computer Applications - International Management
I.M.C
Similar Profiles
Kristin KayKristin Kay
Patient Coordinator at SkinMD Laser And Cosmetic GroupPatient Coordinator at SkinMD Laser And Cosmetic Group
Bobbie GilbertBobbie Gilbert
Medical Assistant at Cosmetic Laser Surgery InstituteMedical Assistant at Cosmetic Laser Surgery Institute
Kamanie DatKamanie Dat
Medical Receptionist at New York Cosmetic, Skin And Laser SurgeryMedical Receptionist at New York Cosmetic, Skin And Laser Surgery