Launiu Leggett
Kapiti,Wellington
Summary
Experience with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good planning and problem-solving abilities. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Offering over 21 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Willing to learn a new field and give it my all.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
A E Preston Master Butcher Retail Shop
Porirua, Porirua
01.2017 - 03.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all Food, health and safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Structured HR consulting services to support clients during organizational developments and changes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Deli and Fish Manager
Pak n Save
Kapiti, Kapiti
05.2002 - 07.2015
- Managed the day to day operation of a successful Fish Bar Department for 2years, then appointed to take on the Service Deli Manager job. Managing 2 departments , creating plans and strategies promoting sales and gross profit managing wages and outgoing expenses.
- Created quarterly reports for senior management summarizing operational performance metrics.
- Analyzed business performance data and forecasted business results for upper management.
- Ensure all paperwork including invoicing credits and stocktakes are completed weekly.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with Food Safety all applicable laws, health and safety regulations, industry standards.
- Managed suppliers relationships by negotiating deals and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted quality, timely performance feedback and performance appraisals.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Maintained adequate staffing to meet objectives within budget.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Produced thorough, accurate and timely reports of project activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Trained employees on additional job positions to maintain coverage of roles.
- Reviewed contracts before signing them on behalf of the organization.
- Minimized staff turnover through appropriate selection, orientation and training.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
System And Practises Level 3
Competenz
Wellington12-2022
Business Computer Sales Courses
Wellington Polytech
Wellington, NZ11-1989
Skills
- Retail Operations
- Upselling and Cross Selling
- POS systems operations
- Time Management
- Sales Growth
- Incident Reports
- Hiring and Training
- Transaction Processing
- Operations
- Customer experience
- Display Setup
- Staff Management
- Problem-Solving
- Cost Control
- Records Maintenance
- Customer Service
- Staff Supervision
- Stock Rotations
- Work Planning and Prioritization
- Attention to Detail
- Pricing and Markdowns
- Stock management
- Customer Relations
- Customer Service and Engagement
- Invoicing and Billing
- Negotiations
Timeline
Assistant Store Manager
A E Preston Master Butcher Retail Shop
01.2017 - 03.2024
Deli and Fish Manager
Pak n Save
05.2002 - 07.2015
System And Practises Level 3
Competenz
Business Computer Sales Courses
Wellington Polytech
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