Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Niusini Lauhingoa

Auckland,AUK

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations Assistant

kingz Container Crew
01.2020 - Current
  • Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
  • Conducted regular audits of operational activities to ensure compliance with regulations.
  • Trained new staff members on company policies related to operations management.
  • Assisted with the development of processes and procedures related to operations management.
  • Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
  • Participated in team meetings to provide feedback on operational issues and solutions.
  • Identified areas for improvement within the organization's operations process.
  • Performed quality assurance checks on products before they were shipped out to customers.
  • Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.

Door Host

Face Club
Auckland, Auckland
01.2016 - 12.2024
  • Verified IDs of customers and checked for age eligibility.
  • Monitored entrance area to ensure only authorized personnel entered premises.
  • Maintained order in the lobby at all times by monitoring guest behavior.
  • Performed opening and closing duties such as setting up dining room furniture and equipment.
  • Provided assistance to guests with disabilities or special needs.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Greeted and welcomed guests to the establishment.
  • Communicated professionally with staff members and guests to answer questions or provide directions as needed.
  • Managed coat check service, collected coats and returned them when requested.
  • Enforced house policies regarding dress code, noise level, smoking areas.
  • Escorted VIPs to their tables and provided personalized services.

Security Operations Supervisor

Black Hawk Security
Auckland, Auckland
08.2012 - 01.2018
  • Trained employees in physical security measures such as access control systems, video surveillance systems, alarm systems, and lock-and-key systems.
  • Assessed risk factors associated with different areas of the facility and developed action plans accordingly.
  • Provided support during special events such as VIP visits or large conferences held at the facility.
  • Developed policies, procedures and protocols for the security team to follow.
  • Ensured that all personnel have proper identification badges before entering restricted areas of the building.
  • Conducted regular patrols of the facility's premises to ensure safety measures are being enforced.
  • Coordinated with local law enforcement to respond to emergency situations.
  • Supervised security operations staff and provided guidance on operational issues.

Devanner

linfox
Auckland, Auckland
01.2015 - 12.2016
  • Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency.
  • Labeled packages and pallets to ensure efficient identification of items.
  • Loaded and unloaded packages from loading dock to trucks.
  • Assisted in navigating large loads to assigned areas.
  • Handled packages safely while unloading and transporting.
  • Assisted in organizing the warehouse to optimize space and expedite the retrieval of goods.
  • Documented arrival and condition of goods, noting any damages for claims processing.
  • Corrected pallets of damaged or mislabeled products to reduce errors and losses.
  • Performed routine maintenance checks on unloading equipment to ensure operational readiness.
  • Efficiently unloaded merchandise from incoming trucks and containers, ensuring timely processing of goods.
  • Followed company protocols for handling and storing hazardous materials safely.
  • Conducted inventory checks to verify shipment accuracy and report discrepancies.
  • Operated pallet jacks and forklifts to move large shipments to designated storage areas.
  • Engaged in physical lifting of items when necessary, adhering to ergonomic lifting techniques.
  • Maintained safety standards during unloading processes to prevent accidents and injuries.
  • Coordinated with warehouse management to prioritize urgent shipments.

Store Person

CMI SPRINGS
Auckland, Auckland
06.2008 - 03.2010
  • Participated in physical inventories by counting items on shelves or in bins.
  • Monitored inventory levels regularly to ensure availability of required items.
  • Organised storage areas to ensure efficient access to products.
  • Checked incoming shipments for accuracy and damages.
  • Unloaded trucks using pallet jacks, hand-trucks or carts as necessary.
  • Maintained accurate records of stock levels, deliveries and orders.
  • Maintained a safe working environment by adhering to health and safety regulations.
  • Packed items for shipment according to customer requirements.
  • Ensured all safety protocols were observed while operating machinery or working on ladders.
  • Operated forklifts and other material handling equipment safely and effectively.
  • Cleaned warehouse area daily including floors, walls, shelving units and equipment.

Education

Hospitality LEVEL 3 FOOD AND BEVERAGE SERVICE

MSL TRAINING LIMITED
Auckland
10-2011

National Certificate in Freight Forwarding.

BEST Pacific Institute of Education Limited
09-2011

Skills

  • Data analysis
  • Regulatory compliance
  • Process improvement
  • Employee training
  • Quality assurance
  • Customer service
  • Inventory management
  • Time management
  • Communication skills

Languages

Tonga
Professional
English
Professional

Certification

  • AP certificate
  • Forklift certificate

References

References available upon request.

Timeline

Operations Assistant

kingz Container Crew
01.2020 - Current

Door Host

Face Club
01.2016 - 12.2024

Devanner

linfox
01.2015 - 12.2016

Security Operations Supervisor

Black Hawk Security
08.2012 - 01.2018

Store Person

CMI SPRINGS
06.2008 - 03.2010

Hospitality LEVEL 3 FOOD AND BEVERAGE SERVICE

MSL TRAINING LIMITED

National Certificate in Freight Forwarding.

BEST Pacific Institute of Education Limited

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Niusini Lauhingoa