Niusini Lauhingoa
Auckland,AUK
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Assistant
kingz Container Crew
01.2020 - Current
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Conducted regular audits of operational activities to ensure compliance with regulations.
- Trained new staff members on company policies related to operations management.
- Assisted with the development of processes and procedures related to operations management.
- Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Identified areas for improvement within the organization's operations process.
- Performed quality assurance checks on products before they were shipped out to customers.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
Door Host
Face Club
Auckland, Auckland
01.2016 - 12.2024
- Verified IDs of customers and checked for age eligibility.
- Monitored entrance area to ensure only authorized personnel entered premises.
- Maintained order in the lobby at all times by monitoring guest behavior.
- Performed opening and closing duties such as setting up dining room furniture and equipment.
- Provided assistance to guests with disabilities or special needs.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Greeted and welcomed guests to the establishment.
- Communicated professionally with staff members and guests to answer questions or provide directions as needed.
- Managed coat check service, collected coats and returned them when requested.
- Enforced house policies regarding dress code, noise level, smoking areas.
- Escorted VIPs to their tables and provided personalized services.
Security Operations Supervisor
Black Hawk Security
Auckland, Auckland
08.2012 - 01.2018
- Trained employees in physical security measures such as access control systems, video surveillance systems, alarm systems, and lock-and-key systems.
- Assessed risk factors associated with different areas of the facility and developed action plans accordingly.
- Provided support during special events such as VIP visits or large conferences held at the facility.
- Developed policies, procedures and protocols for the security team to follow.
- Ensured that all personnel have proper identification badges before entering restricted areas of the building.
- Conducted regular patrols of the facility's premises to ensure safety measures are being enforced.
- Coordinated with local law enforcement to respond to emergency situations.
- Supervised security operations staff and provided guidance on operational issues.
Devanner
linfox
Auckland, Auckland
01.2015 - 12.2016
- Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency.
- Labeled packages and pallets to ensure efficient identification of items.
- Loaded and unloaded packages from loading dock to trucks.
- Assisted in navigating large loads to assigned areas.
- Handled packages safely while unloading and transporting.
- Assisted in organizing the warehouse to optimize space and expedite the retrieval of goods.
- Documented arrival and condition of goods, noting any damages for claims processing.
- Corrected pallets of damaged or mislabeled products to reduce errors and losses.
- Performed routine maintenance checks on unloading equipment to ensure operational readiness.
- Efficiently unloaded merchandise from incoming trucks and containers, ensuring timely processing of goods.
- Followed company protocols for handling and storing hazardous materials safely.
- Conducted inventory checks to verify shipment accuracy and report discrepancies.
- Operated pallet jacks and forklifts to move large shipments to designated storage areas.
- Engaged in physical lifting of items when necessary, adhering to ergonomic lifting techniques.
- Maintained safety standards during unloading processes to prevent accidents and injuries.
- Coordinated with warehouse management to prioritize urgent shipments.
Store Person
CMI SPRINGS
Auckland, Auckland
06.2008 - 03.2010
- Participated in physical inventories by counting items on shelves or in bins.
- Monitored inventory levels regularly to ensure availability of required items.
- Organised storage areas to ensure efficient access to products.
- Checked incoming shipments for accuracy and damages.
- Unloaded trucks using pallet jacks, hand-trucks or carts as necessary.
- Maintained accurate records of stock levels, deliveries and orders.
- Maintained a safe working environment by adhering to health and safety regulations.
- Packed items for shipment according to customer requirements.
- Ensured all safety protocols were observed while operating machinery or working on ladders.
- Operated forklifts and other material handling equipment safely and effectively.
- Cleaned warehouse area daily including floors, walls, shelving units and equipment.
Education
Hospitality LEVEL 3 FOOD AND BEVERAGE SERVICE
MSL TRAINING LIMITED
Auckland 10-2011
National Certificate in Freight Forwarding.
BEST Pacific Institute of Education Limited
09-2011
Skills
- Data analysis
- Regulatory compliance
- Process improvement
- Employee training
- Quality assurance
- Customer service
- Inventory management
- Time management
- Communication skills
Languages
Tonga
Professional
English
Professional
Certification
- AP certificate
- Forklift certificate
References
References available upon request.
Timeline
Operations Assistant
kingz Container Crew
01.2020 - Current
Door Host
Face Club
01.2016 - 12.2024
Devanner
linfox
01.2015 - 12.2016
Security Operations Supervisor
Black Hawk Security
08.2012 - 01.2018
Store Person
CMI SPRINGS
06.2008 - 03.2010
Hospitality LEVEL 3 FOOD AND BEVERAGE SERVICE
MSL TRAINING LIMITED
National Certificate in Freight Forwarding.
BEST Pacific Institute of Education Limited
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