NIUTUIATUA LEMALU
Papatoetoe,AUK
Summary
Over a decade’s worth of experience in case management and people development. Equipped with strong collaborative problem-solving abilities, willingness to learn, and strong skills in establishing rapport through connection. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Kaitohutohu - Here Toitu
Ministry of Social Development - Work and Income
, Auckland
03.2023 - Current
- Assisting Kaimanaaki from two PHO's help whanau with health & disabilities achieve work or work readiness outcomes.
- Developed and built working relationships with peers and Kaimanaaki.
- Strong drive on developing personally and learn how to identify key challenges, identify key strengths and tapping into relevant resources through deepening conversations with clients managing health conditions.
- Strengthened communication skills through regular interactions with others.
- Strong contribution to reporting, process refinement, verbal and written presentations, sharing expertise & information, providing support & guidance to peers and the wider Here Toitu team.
Employment Case Manager
Ministry of Social Development - Work & Income
Clendon, Auckland
02.2020 - 03.2023
- Assisted clients in navigating employment services and resources.
- Developed individualized action plans to support client job readiness.
- Collaboratively conducted assessments to identify client strengths and barriers to employment.
- Monitored client progress and provided ongoing case management support.
- Managed caseloads consisting of up to 120 active cases at any given time, while ensuring all deadlines were met efficiently.
- Provided referrals and linkages between clients and appropriate service providers based on individual needs.
- Assessed risk factors associated with a variety of issues that affect individuals' ability to maintain employment stability or find suitable housing accommodations.
- Advocated on behalf of clients to ensure they received the necessary assistance.
Employment Zone Case Manager
Ministry of Social Development - Work & Income
Clendon, Auckland
02.2019 - 03.2020
- Facilitated seminars and workshops for job seekers. One stop shop for all things training/employment related.
- Supported Programme Co coordinator and Work broker with assisting and connecting whanau to opportunities.
- Helped build & maintain relationships with contracted providers.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Client facing Case Manager
Ministry of Social Development - Work & Income
Clendon, Auckland
07.2013 - 02.2019
- Experience across General Case Management, Work-focused Case Management Work Search Support,
- Experience across General Case Management, Work-focused Case Management and Work Search Support.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Maintained accurate documentation on all cases, ensuring compliance with policy, legislation, processing standards and confidentiality requirements.
Case Manager - Outbound Call Unit
Ministry of Social Development - Work & Income
, Auckland
05.2012 - 07.2013
- Company Overview: Ministry Of Social Development - Work and Income NZ
- Called clients on Unemployment Benefit with work obligations to discuss job searching activities.
- Engaging with UB clients with respect, integrity, and empathy.
- Creating, maintaining, and resulting of service plans and plan items.
- Data entry and resulting.
Education
National Certificate - Public Sector Services Level 3
Ministry of Social Development
Auckland, NZ01.2019
University Entrance - NCEA 1,2,3
St Peter’s College
Auckland, NZ01.2006
Skills
- Friendly, positive attitude
- Case management
- Service plan development
- Process refinement
- Problem solving
- Teamwork and collaboration
- Customer service
Affiliations
- Toastmasters
- HIP group - Private mentorship (personal development)
- Shining Light Charitable Trust
Volunteer Experience
Regularly assist with special events and programs at Shining Light a Charitable Organisation.
Hobbies and Interests
- Art/Painting
- Martial arts enthusiast
- Travel
- Family
- Culture oriented
References
References available upon request.
Timeline
Kaitohutohu - Here Toitu
Ministry of Social Development - Work and Income
03.2023 - Current
Employment Case Manager
Ministry of Social Development - Work & Income
02.2020 - 03.2023
Employment Zone Case Manager
Ministry of Social Development - Work & Income
02.2019 - 03.2020
Client facing Case Manager
Ministry of Social Development - Work & Income
07.2013 - 02.2019
Case Manager - Outbound Call Unit
Ministry of Social Development - Work & Income
05.2012 - 07.2013
National Certificate - Public Sector Services Level 3
Ministry of Social Development
University Entrance - NCEA 1,2,3
St Peter’s College
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