Nive Ah Wa
Summary
Highly organised and reliable with a strong work ethic. Offering excellent communication skills with the ability to perform to a high standard under pressure whilst maintaining exceptional customer service skills. Proactive team player with an enthusiastic and positive attitude.
Overview
6
6
years of professional experience
Work History
Office Administrator
Kiwi Homes Ltd
2023.04 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Edited documents to improve accuracy of language, flow, and readability.
- Maintained electronic and paper filing systems for easy retrieval of information.
Front of House Staff
Bird On A Wire
2021.01 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Monitored food quality and freshness throughout day.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Food and Beverage Attendant
Holiday Inn Hotel
2018.03 - 2023.04
- Greeted and seated guests to provide friendly and welcoming experience.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Supervised food presentation and plating to enhance visual appeal.
- Provided attentive service and proactively assessed guest needs.
Front of House Staff
Phnom Penh Restaurant
2017.11 - 2018.10
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Education
Business
Auckland University of Technology
Auckland, NZ10.2019
High School Diploma -
Marcellin College
Royal Oak, NZ11.2018
Skills
- POS system operations
- Sound knowledge of Excel, Microsoft Word and PowerPoint
- Effective Written and Verbal Communication
- Barista
- Time management
- Managing Office Supply Inventory
- customer service
- Cocktail Knowledge
- Food Safety and Quality
References
Prakash Mani
Bird On a Wire - Director
021 888 528
Sean Munif
Holiday Inn Hotel - Supervisor
021 086 28318
Timeline
Office Administrator
Kiwi Homes Ltd
2023.04 - Current
Front of House Staff
Bird On A Wire
2021.01 - Current
Food and Beverage Attendant
Holiday Inn Hotel
2018.03 - 2023.04
Front of House Staff
Phnom Penh Restaurant
2017.11 - 2018.10
Business
Auckland University of Technology
High School Diploma -
Marcellin College