Nive Vaifale
Unsworth Heights,AUK
Summary
Highly organized, punctual, and efficient in fast-paced environments and not afraid to take ownership of issues. Looking for a position within the world's leading industry where I can utilize my skills and advance in my career.
Overview
2025
2025
years of professional experience
Work History
- Provide support to the Store Manager in implementing plans and execute operational and organizational objectives
- Fulfil office duties such as answer telephone, take orders, and send sales status via emails
- Trained new Store Assistant to take over upon providing notice
- Attention to details to display the products at their best and keep the shop floor clean and tidy
- Handle and resolve customer complaints in a friendly and efficient manner.
Sales and Service Manager
Farmers Trading
04.2023 - Current
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Customer service Representative
Kmart Nz
01.2016 - Current
- Respond promptly to customer enquiries
- Identify and assess customer's needs to achieve satisfaction
- Report any issues with products to team leader
- Ability to fix problems with products if necessary
- Ability to help others in an extremely fast paced environment when required
- Working towards targets and Kpi's.
Training Sales and Service Manager
Farmers Trading
10.2022 - 04.2023
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Store Manager
Smiggle
04.2022 - 10.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Duty Manager
Kmart
07.2021 - 04.2022
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Assembly Worker
Fisher n Paykel
02.2020 - 11.2020
- Followed detailed assembly instructions, processes, and procedures.
- Completed assigned tasks quickly to decrease production time.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Exhibited strong multitasking abilities, successfully managing multiple assembly tasks simultaneously while maintaining focus on quality and productivity.
- Increased overall productivity with attention to detail, ensuring precise alignment of components during assembly process.
- Notified supervisor of issues with equipment or production.
Education
No Degree -
Tangaroa College
Otara, NZ11.2014
Skills
- Leadership Skills
- Critical Thinking
- Time and Priority Management
- Problem Solving Skills
- Communication Skills
- Staff and User Training
Timeline
Sales and Service Manager
Farmers Trading
04.2023 - Current
Training Sales and Service Manager
Farmers Trading
10.2022 - 04.2023
Store Manager
Smiggle
04.2022 - 10.2022
Duty Manager
Kmart
07.2021 - 04.2022
Assembly Worker
Fisher n Paykel
02.2020 - 11.2020
Customer service Representative
Kmart Nz
01.2016 - Current
No Degree -
Tangaroa College
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