Navkiran Kaur
Auckland
Summary
Motivated Master Data professional offering proficiency in data entry and strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
I am an excellent communicator with great interpersonal skills. Having a background in sales and key account management, I am someone who can wear many hats. I have built very strong relationships with customers over the years and have a reputation for being a reliable salesperson in the market. My sales motto is Go hard or go home, I am incredibly competitive and highly results-driven. I am open and honest, and I pay attention to detail. I am always open to taking up new challenges and love to learn something new every day.
Overview
9
9
years of professional experience
Work History
Master Data Specialis
Service Foods
08.2023 - Current
- Code creation and code maintenance for company's product portfolio.
- NPD mass email management sent out to the broader business.
- Working closely with the category managers to identify gaps and cleanse data where required.
- Loading monthly promotions, invoicing vendors and maintaining the rebate data.
- Diligently dealt with requests that came from branches across the country involving code and data issues.
- Enhanced data accuracy by implementing stringent validation processes and attention to detail.
- Streamlined master data management by developing and maintaining efficient workflows.
Retail Sales Consultant
Novo Shoes
04.2023 - 08.2023
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Streamlined store processes for improved efficiency and smoother day-to-day operations.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Business Development Manager
Allied Liquor
04.2021 - 02.2023
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Managed and retained portfolio of over 300 accounts based in Auckland.
- Planned and executed call cycle in an effective manner.
- Grew the on premise business by acquiring new accounts which were not previously trading with Allied Liquor.
- Built relationships with our existing suppliers and executed our strategic plans which resulted in mutual benefits for both the companies
- Worked closely with the marketing team and developed strategies to target the right products at the right time in the market
- Identified challenges within the distribution business and offered solutions with keeping in mind customers needs and expectations
- Worked collaboratively with team members of other departments to offer the best service outcome for our customers.
Duty Manager
Gilmours Manukau
07.2020 - 02.2021
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Successfully Managed team of floor staff to ensure expected store standards on the weekends
General Merchandise/ Liquor Buyer
Gilmours Manukau
07.2020 - 02.2021
- Maintained key item stock levels and wrote or expedited purchase orders.
- Analyzed inventory usage and assessed trends to provide maximum coverage for each time period.
- Oversaw and streamlined daily operations of purchasing department to maximize productivity and revenue.
- Generated reports detailing sales trends and store performances.
- Instituted advanced level of data reporting using BI to develop purchasing strategies and identify buying trends.
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Increased Year on Year Sales by 37% for GM and 9 % for Liquor
Key Account Manager (Compass)
Gilmours Manukau
04.2019 - 07.2019
- Managed and build relationships with all the COMPASS Sites approximately 25 accounts falling under Gilmours Manukau's territory which included but not limited to Middlemore hospital and all lounges (Qantas, AIR NZ) at the international and domestic airport
- First point of contact for all the executive chefs and area managers De-escalated customer issues and concerns with prompt follow- ups
- Managed and maintained client book of accounts in SALES FORCE and weekly sales records
- Supervised and trained staff for the ordering process designed specifically for COMPASS group
- Maintained positive and productive relationships by performing location visits
Business Development Representative
Gilmours Manukau
06.2018 - 05.2019
- Managed and looked after approximately 200+ accounts in East Auckland Role involved cold calling, call cycle visits, building relationship with new customers and maintaining rapport with existing client base
- Increased business's profitability by getting new major accounts using sales skills
- Making sure service needs were met for all the existing customers and upselling done at the same time
- First point of contact for all the VIP Customers
- Effectively performed over 8-10 sales calls each day to meet targets and deadlines
- Prompted customers to switch from competitor's product by identifying and filling gaps
Sales Administrator
Gilmours Manukau
03.2017 - 05.2018
- Managed and maintained client book of all service accounts and weekly sales records
- Reached out to accounts frequently to measure satisfaction and increase revenue
- Performed weekly sales reports to help guide the sales team Sales data analysis done for the sales team to discover any loopholes and measure profit/ losses
- Outbound calls made during promotional period to upsell
- Provided support to the sales team by keying orders, emailing quotes and pricing
Chef De Partie
Northern Steamship, Britomart
07.2015 - 02.2017
- Maintained well-organized mise en place to keep work efficient and consistent.
- Complied with portion and serving sizes as per restaurant standards.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Plated meals paying special attention to garnishes and overall presentation.
Education
High School Diploma -
NSIA
Auckland12.2016
High School Diploma -
Secondary Education
Government Model Senior Secondary School - 03.2014
Skills
- Territory management
- Sales analysis
- Account management
- Commercial acumen
- Highly competitive
- Excellent communication skills
- Excellent negotiating tactics
- Store appearance and merchandise
- Liquor management
- Proficient in SAP and SALES FORCE
- Sales expertise
- Customer rapport
- Vendor relations Networking skills
- Proficiency with CRM systems
- SQL knowledge
- Database Administration
- Data Cleansing Techniques
- SAGE 300
Accomplishments
- MS Excel: Prepared and formatted weekly/ monthly sales reports.
- Product Marketing: Sent out mass emails to customers during promo periods.
- MS PowerPoint: Prepared and presented presentations representing the company brand
- Awarded Personal Development of the Year Award in 2018
- Used Microsoft Excel to develop bulk invoicing techniques.
Timeline
Master Data Specialis
Service Foods
08.2023 - Current
Retail Sales Consultant
Novo Shoes
04.2023 - 08.2023
Business Development Manager
Allied Liquor
04.2021 - 02.2023
Duty Manager
Gilmours Manukau
07.2020 - 02.2021
General Merchandise/ Liquor Buyer
Gilmours Manukau
07.2020 - 02.2021
Key Account Manager (Compass)
Gilmours Manukau
04.2019 - 07.2019
Business Development Representative
Gilmours Manukau
06.2018 - 05.2019
Sales Administrator
Gilmours Manukau
03.2017 - 05.2018
Chef De Partie
Northern Steamship, Britomart
07.2015 - 02.2017
High School Diploma -
NSIA
High School Diploma -
Secondary Education
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